Guest Blog: Moving Past The Fairy Tale – 5 Examples of Great Service


As customer service professionals, we have a hard time agreeing on what a “great customer experience” really is, and what’s truly possible. Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention.

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency


Most call centers struggle with efficiency at one time or another. In contrast, a PBX system would need hefty installation resource to cater for this business demand; installation resource that you necessarily haven’t got time for or can afford.

8 Uses of Artificial Intelligence to Boost Customer Experience Measurement


Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues.