Remove Analytics Remove Technical Support Remove Wait times Remove Wireless
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Agents can also send feedback directly to script authors to further improve processes. Karin Hurt.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Dan Gingiss. Dennis Wakabayashi.