NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Scripts Contact center software 98

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. But they should know how to convert the analytics insights driven from data into on-field client success management. They have been a part of the renewing, upselling and cross-selling processes for a long time.

Management 11

Management SaaS Accountability Customer retention 11

Comm100

FEBRUARY 5, 2018

It also gives companies the opportunity to upsell products, and convert leads. Account marketing (marketing geared toward accounts with the greatest revenue potential). Marketing analytics (reports on how your campaigns are progressing and which campaigns are delivering the highest ROI).

CRM 48

CRM Marketing Multichannel Self service 48