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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. billion (excluding carrier revenue) as of the end of 2016. 11/30/2017.

Consulting 48
Consulting Consulting Contact Center Marketing 48
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Changing Conversations In the Chat Window and Chat Team

RapportBoost

JANUARY 29, 2019

At RapportBoost, we think that happens on two levels: within the language of chat itself, and within the management structure of the chat team. Our data scientists employ complex analytics to unlock new territory and revenue potential in familiar customer interactions.

Revenue potential 51
Revenue potential Coaching Analytics Contact Center 51
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