Customer Service Life

SEPTEMBER 7, 2018

They were positioning this not as a customer satisfaction tool, but as a quality tool to allow customers to rate the quality of the service they received. This then led me to ask: Can and should customer feedback ever replace our own internal quality assurance efforts?

Quality calibration 97

Quality calibration Calibration Surveys Coaching 97

Robert Davis

APRIL 5, 2018

Reputable outbound telesales operations are enjoying a resurgence as companies discover that telesales can be a highly effective customer acquisition and retention tool when part of a well-designed marketing strategy. Welcome to the age of customer engagement. Outbound telemarketing is not for everyone.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Reputable outbound telesales operations are enjoying a resurgence as companies discover that telesales can be a highly effective customer acquisition and retention tool when part of a well-designed marketing strategy. Welcome to the age of customer engagement. Outbound telemarketing is not for everyone.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40