Enghouse Interactive

SEPTEMBER 24, 2021

Technologies such as AI, automation and self-service have all helped successfully increase efficiency while improving support for agents to help them deliver faster, better service to customers. Proving the link between customer service that retains customers and the bottom line is now much easier.

Upselling 51

Upselling Entertainment Feedback Surveys 51

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Agent decision support. CLV optimization.

Technology 122

Technology Customer Service Gamification Contact Center 122

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. They can also access customer history, account information and product lists to personalize service or offer upsells.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

Nicereply

MARCH 25, 2021

By applying analytical feedback, your business can create a data-driven web design that will offer the best customer experience. Plus, YesElf’s walkthrough offers tips and relevant information, allowing users to solve the problem in a self-service way. Predicts customer’s needs and meet their expectations.

Customer Experience 52

Customer Experience Entertainment Customer Support Personalization 52

CSM Magazine

SEPTEMBER 13, 2019

Modern ticketing tools also add analytics and reporting capability which gives a big picture of the types of tickets, nature of tickets, sources of tickets, and so on. It gives the customer service team a high-level overview of problems faced by customers. The safer they drive, the higher discounts they get.

Customer Service 45

Customer Service Chatbots Entertainment Self service 45

Etech

DECEMBER 7, 2017

For example, if a customer tries to self-serve and then calls because the self-service did not work, it allows the company to fix the process and avoid channel switching. The first thing you want to do is put the power of analytics to good use. Customers Like to Be Entertained. From the AI Root to the Fruit.

Call Center 83

Call Center Entertainment Engineering Contact Center 83

The Center for Client Retention

DECEMBER 4, 2018

Artificial Intelligence (AI) tops the list, with a virtual army of app developers working around the clock to help us excite, entertain and educate our clients. With AI, shopping will be more highly personalized than ever, potentially quashing any lingering doubts that customer service and experience are very different animals.

Customer Experience 79

Customer Experience Real estate Advertising Airlines 79

Dialer 360

OCTOBER 29, 2018

Business is getting deeper into predictive analytics. Use of effective reporting and analytics tools that integrated with the communication system. Collaboration, reps take work mobile with access to real-time analytics and customer context. Continued Emphasis On Self-Serve Documentation. More Remote Call Center Agents.

Call Center 31

Call Center Entertainment Analytics Education 31

CustomerSuccessBox

FEBRUARY 28, 2022

For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. It targets SMBs and self-service businesses. When they go enterprise, they free up self and annual billing services. Datadog – $1.2B Best Practices.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Mindtouch

MARCH 12, 2018

As you already know, your customers now prefer web self-service to any other channel of support. Odds are that your company has, or plans to have, some form of self-service support in place. We Prefer Self-Service Information for the Same Reason We Prefer Soft-Serve Ice Cream. Control: Omni-Me.

Self service 59

Self service Entertainment Analytics Call Center 59

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JANUARY 26, 2024

He is passionate about the intersection of cybersecurity and emerging technologies, with 20+ years of experience in global strategic leadership roles delivering security solutions to media, entertainment, and telecom customers. He recharges through reading, traveling, food and wine, discovering new music, and advising early-stage startups.

Best practices 128

Best practices Government Engineering Accountability 128

CCNG

OCTOBER 19, 2022

(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.”

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

3CLogic

AUGUST 18, 2020

If an enterprise has already invested in an on-premise telephony infrastructure but is starting to entertain the merits of migrating to the cloud, a Connector can be a good first step.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock.

Engineering 118

Engineering Best practices APIs Government 118

Mindtouch

FEBRUARY 7, 2018

It can make the customer support experience more efficient, enable customer self-service , and even build brand awareness. So, what the heck does the Hemingway iceberg theory have to do with help content and customer self-service? Your help content is one of the most valuable things you have to offer your customers.

Self service 71

Self service Entertainment Sales B2B 71

Verint

FEBRUARY 21, 2018

This event offers so much, including pre-conference workshops focused on key solution areas, entertaining keynote sessions, and a broad range of informative breakout sessions, user groups, and networking opportunities.

Entertainment 36

Entertainment Best practices Journey mapping Management 36

AWS Machine Learning

NOVEMBER 27, 2023

We focus on the following major updates in this post across key AI services: Amazon Transcribe now offers FM-powered language support across over 100 languages to unlock rich insights. With this innovation, brands can deliver seamless self-service experiences that strengthen customer satisfaction and loyalty.

Analytics 96

Analytics Self service Entertainment Contact Center 96

JustCall

MARCH 9, 2023

You can create self-service menus, instant messaging-based self-services (like WhatsApp or SMS), a knowledge base, voice assistants, etc., Automated call routing, queue management, and self-service desk help take some workload off of your employees. to get the job done.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40

C Space

MAY 22, 2020

Time spent on its videos is up 90% month-over-month from March to April, making April the channel’s top-performing month ever, according to the company’s YouTube analytics. The airline will work with Clorox to “enhance” its cleaning program and to “redefine” disinfection procedures. Clorox products will soon be visible at United’s hubs.

Airlines 52

Airlines B2B B2C Entertainment 52