CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Gamification 52

Gamification Entertainment Analytics Customer retention 52

JivoChat

MARCH 12, 2023

3 - More fun In addition, many learning resources use gamification as a major and effective learning method. Combining fun activities with learning objectives is both effective and entertaining. Leading education platforms use gamification elements to enhance the efficiency of learning.

Education 75

Education Technology Gamification Entertainment 75

CSM Magazine

SEPTEMBER 8, 2023

It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping. Besides the evident entertainment value, interactive content plays another vital role—it’s a treasure trove of insights.

Gamification 52

Gamification Entertainment Advertising Analytics 52

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Gamification.

Technology 122

Technology Customer Service Gamification Contact Center 122

Fonolo

JANUARY 29, 2019

Without further ado, here are some surprising, fundamental, and/or entertaining stats about the call center, a customer service lifesaver that is here to stay: The most frustrating aspect of the customer service experience? Gamification is the future of employee engagement and attrition for the call center. That’s a whopping 25.2%

Call Center 85

Call Center Airlines Contact Center Self service 85

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. A KMS working in contact with data analytics will pop other useful information to agents as they talk with customers.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48