Using Quality Management Analytics to Elevate the Customer Experience (CX)
NICE inContact
JUNE 17, 2019
Many companies underestimate just how much the customer experience on digital channels matter. Would you want those customer experiences factoring into your NPS? 90% of businesses support phone, and 83% measure phone quality — great! 44% of businesses support chat, but only 27% measure chat quality — even worse!
Let's personalize your content