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The Dynamic Duo: Speech Analytics & CRM

LiveVox

Speech analytics technology and built-in CRM platforms are two distinct, but critical, tools to improve operations in a contact center. Below we dive into the dynamic duo and explore ways that speech analytics and CRM […]. The post The Dynamic Duo: Speech Analytics & CRM appeared first on Livevox.

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A History of Customer Support Technology

TeamSupport

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. One of the early pioneers in CRM software was ACT!,

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Why You Should Throw Out Your CRM

Totango

You don’t need your CRM. How Your Customer Success Platform Can Replace Your CRM. By definition, a CRM system is a tool for managing the data associated with customer relationships, so it may seem like a good idea to turn to your CRM to help you manage all of this data you’ve collected. Replace Your CRM with Totango.

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Exploring Cutting-Edge Features of Modern Mortgage CRM

CSM Magazine

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. However, modern mortgage CRM chatbots have advanced beyond static FAQs.

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Improving Sales and Customer Experience with an Integrated CRM Dialer

Calltools

However, integrating new technologies with your existing software can make you even more successful. Incorporating a dialer into your customer relationship system (CRM), for example, will streamline tasks for sales reps and improve the customer experience. An integrated CRM dialer can provide myriad benefits for your contact center.

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Transforming Customer Engagement Through Our Cutting-Edge Call Center Technology

TeleDirect

At TeleDirect, we use call center technology to create a seamless experience that your customers remember. Through advanced call center technology. Let’s explore our integrated technology stack and how it benefits your business. The answer to “ What is call center technology ?”

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The Leading Call Center Technologies to Watch For in 2022

TechSee

And as with most things, all roads lead to technology. . What Is Call Center Technology? Call center technology can refer to any tool that contact centers use to improve productivity, manage staff, deliver better service, or cut costs. Advanced call center technologies go way beyond handling incoming or outgoing calls.