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Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

Cisco - Contact Center

Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics. Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. Webex Contact Center [Solution webpage]. Collaboration Social Channels. Learn More.

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Join Our Webinar on the Future of Customer Experience: Five Predictions

Cisco - Contact Center

To learn more about how to create a customer-centric organization read our white paper . To learn more about Cisco Contact Center solutions, visit our website. . Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. Learn More.

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Cloud, the ‘New Normal’ for business continuity and performance

VocalCom

An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights. Want to know more about the evolution of contact centers ?

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The Work-from-Home Revolution & the Engagement Challenge

VocalCom

The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.

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How AI will change the face of customer experience

VocalCom

With the development of machine learning, organizations can deploy innovative, personality-based routing: smart pairing technologies allow, based on dynamic behavioral patterns, to match the best agent with each customer to increase the number of positive contacts and enhance satisfaction levels. Proactive experience hubs.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

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Get Your Contact Center Ready for the Modern Age

NICE inContact

Modernizing your contact center software may seem like a big job. Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan.