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Via Transportation Selects Talkdesk to Support fast-growing customer service operations

Talkdesk

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. Talkdesk’s well-known reputation as an easy-to-use and customizable contact center solution cemented it as the clear choice for Via.

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Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

Cisco - Contact Center

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these. Learn More.

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Coronavirus and Contact Centers: Is it Time to Rethink Remote Working?

Noble Systems

Most cloud contact center solutions will be able to provide remote configuration with a web-based agent desktop and web-based system management and configuration. All traffic should be encrypted in transit using the latest Transport Layer Security (TLS). Remote System and Application Access.

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On-demand Economy Drives Customer Service as a Service – From Home…

TechSee

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr). As of 2017, roughly 3.7 million employees—2.8%

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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

Let’s now explore each of these key elements in greater detail, uncovering their significance and impact on the overall call center ecosystem. Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another.

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Transform Your Business with a Virtual Call Center Solution

JustCall

This functionality makes it possible for a call center to be a remote one as well A VoIP phone system receives analog voice signals from a phone call and converts them into digital signals that can be compressed and sent over an internet connection (like broadband). It will help your employees make/receive calls faster.

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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. This facilitates the use of analytical tools to make more informed judgments.