Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools.
However, an opaque pricing process and lack of flexibility can make users skeptical.
If you are looking for some of the most effective TalkDesk alternatives, you’ve come to the right place.
This guide has rounded 9 such alternatives and detailed key parameters such as pricing, functionality, pros and cons, and so on. Let’s jump right in.
Top 9 Alternatives For Talkdesk
- JustCall
- Five9
- Avaya
- 8×8
- Genesys
- Mitel
- Zendesk
- Twilio
- Vonage
1. JustCall Overview
JustCall is a VoIP business phone system and contact center software.
It also happens to be one of the leading alternatives to TalkDesk for small and mid-sized enterprises.
This is because it integrates all the important functionality needed within a contact center software, such as the ones below, in a single, easy-to-use platform:
- Calls
- Messaging
- Calendar
- Automation
- AI, and others
Along with delivering the above array of incredible business features, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem.
![JustCall Team Members Section](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d815ee0d16c124bdb25576cac5777919964af7/images/screenshot-2020-08-20-at--62970369e670c.png)
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Top Features of JustCall
- Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.
- Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time.
- Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.
- Autodialer – A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.
- Call recording – Record and monitor agent calls to improve quality and performance.
- Post numbers – Keep existing numbers when changing services to help customers reach you easily.
- Automatic saving of customer details – Calls, texts, voicemails, etc. are automatically stored on the connected CRM, without the need for any manual intervention.
JustCall Pros and Cons
JustCall Pros | JustCall Cons |
The ability to dial numbers from any website is amazing, making it the best option for businesses irrespective of their size looking for a great multi-optional solution | Sometimes, you can experience major lag on calls |
It is user-friendly software with good features like seamless integration with CRM and Slack | Sometimes, calls drop occur when transferring the call |
The combination of support, price, and product is unbeatable | |
It is a great tool for the price and functions–it integrates with HubSpot, is an easy-to-use text message platform, and you can listen in on calls |
Real Reviews from Trusted Source and a Video Review
Here are some reviews and real feedback from users:
- The setup process is convenient and the interface is great
- Customer support is committed to ensuring user satisfaction
- Features like automated text messages save time
Justcall has a G2 rating of 4.3/5 stars.
JustCall Pricing Plans
- Essentials- $19 per user per month, billed annually
- Team- $29 per user per month, billed annually
- Pro – $49 per user per month, billed annually
- Business – Contact Us
We’re bringing new JustCall iQ pricing plans with AI capabilities.
Why JustCall As An Alternative to TalkDesk
- JustCall is power-packed with features that can help teams scale, without the associated complexities of the same
- JustCall’s Powerful Predictive Dialer can skyrocket sales significantly.
- JustCall gives back 12 hours per week per rep on average.
- Users get 70% off on the first month.
JustCall Best-suited for:
JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform.
Best Alternative to Talkdesk For More Closed Deals
2. Five9 Overview
Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs.
The application integrates with business solutions like Salesforce, Zendesk, Netsuite, Microsoft Dynamics, and SugarCRM to help you create a complete suite of customer engagement tools.
![Five9](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d9f4875abd556f736829eb87eeb198ac3a5c3d/images/screenshot_%28591%29-629afc1779fdc.png)
![Five9](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d9f4875abd556f736829eb87eeb198ac3a5c3d/images/screenshot_%28591%29-629afc1779fdc.png)
Top Features of Five9
- Skills-based routing – Customer calls are assigned to agents with the right skills to address their needs using routing rules.
- Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information.
- CTI screen pop – Caller information is presented to the agent as a pop-up, so they have all the information they need to service customers.
- Call recording – Calls are recorded for quality and training.
- Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement.
Feedback on Five9 from Real-World Users
Five9 Pros | Five9 Cons |
Deployment is quick | The software can be complex to use |
Feature-rich platform | The platform sometimes encounters lag when loading and in between calls |
Prebuilt integrations with popular software like Slack, Zoom, etc. | Lacks robust lead generation tools |
Flexible and customizable platform with a user-friendly interface | Poor call quality from time to time |
Application programming interfaces (APIs) and software development kits (SDKs) available | |
Customer service is great |
It has a Getvoip rating of 3/5 stars.
Feedback on Five9 from Real-World Users
- Great user training
- Customer service is supportive
Five9 Pricing Plans
- Core – $149 per month
- Premium – $169 per month
- Optimum – $199 per month
- Ultimate – $229 per month
Why Five9 Is An Alternative to TalkDesk
- Five9 has advanced AI and machine learning-based features.
- Five9 has additional features like customizable templates, data visualization, and employee coaching tools.
Five9 Best-suited for you if you want:
- Flexible contact center software
- To prioritize functionalities over price, (as this tool offers a wide range of advanced technologies, such as AI)
Its biggest USPs is the blended contact center (for both inbound and outbound call management), customized pricing, and extensive integrations.
3. Avaya Overview
Avaya offers comprehensive phone and calling features for businesses of all sizes. It empowers users to scale up to 250,000 users and offers 99.999% uptime. If you want a highly customizable platform that allows you to respond to changes on the fly, Avaya should be at the top of your list.
![Avaya](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8e0f03dc7c535c5627553685119810c4fa45888/images/crs2-629af46c6e943.png)
![Avaya](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8e0f03dc7c535c5627553685119810c4fa45888/images/crs2-629af46c6e943.png)
Top Features of Avaya
- Robust Calling and Messaging: Avaya provides inbound and outbound local SMS and MMS messaging with a toll-free option. You can also message through WhatsApp.
- Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required.
- Avaya Cloud Virtual Agent: The brand’s AI-powered auto attendant system paves the way for smart call routing. This ensures that the inbound calls always reach the correct person/department.
Feedback on Avaya from Real-World Users
Avaya Pros |
Avaya Cons |
Simple and easy-to-use user interface |
Hardware is restricted to the brand |
Offers multi-platform support (desk and conference phones, desktop and mobile devices) |
Does not offer unlimited international calling |
Unifies communications across channels such as calls, texts, faxes, voicemails, and video meetings |
Advanced features might be overkill for smaller enterprises |
Offers a wide range of third-party app integrations, including open application programming interface (APIs) |
Occasional bugs and issues, such as lags |
Customer support is lacking |
Feedback on Avaya from Real-World Users
- “When we need to make an emergency call or contact a resident’s family, we need to know the solution will work. Avaya gives us that”. – Bob Meekins, Golden Crest Assisted Living
- “One day there was a complete power failure in one of the buildings where a core switch is located. It was the ultimate test – and there was absolutely no impact on users.” – Paulo Leal, City University London
It has a Getvoip rating of 3.5/5 stars.
Avaya Pricing Plans
Essentials | Standard | Premium | Ultimate |
$22.99/user/month | $30.99/user/month | $37.99/user/month | $52.99/user/month |
Why Avaya As An Alternative to TalkDesk
- Avaya is a great option for companies looking for a UCaaS platform with advanced functionalities and wide-ranging integrations.
- You can access call handling and omnichannel communication features from any device.
- You can also collaborate with remote team members, owing to its video conferencing capability with additional tools like screen sharing.
Avaya Is Best-suited for:
- Companies that want an all-in-one solution and more importantly, want an easy setup
- Companies that have remote employees, as it’s robust features will let your teams stay productive while working remotely
4. 8×8 Overview
8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. 8×8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk.
![8x8](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d9f4875abd556f736829eb87eeb198ac3a5c3d/images/screenshot_8x8_contact_ce-629aff95a694b.jpg)
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Top Features of 8×8
- Unlimited calling, SMS, and fax – Depending on the plan, users can make calls and send messages and faxes for free.
- Multi-level auto attendant – Customers are routed to the right agent for fast issue resolution with the help of automation features like IVR and smart routing
- Call recording & storage – All agent calls are recorded and stored on the cloud.
- Visual voicemail – Voicemails are recorded, transcribed, and sent via email, making them easy to access.
- Local number porting & direct dial number – Retail numbers when chaining provides to ensure customers are not affected.
Feedback on 8×8 from Real-World Users
8×8 Pros |
8×8 Cons |
The quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations |
Inability to delete old chat/SMS messages |
The desktop app interacts seamlessly with physical desktop phones |
Licensing and contract structure is a little convoluted |
The mobile app is seamless as well, syncing with the desktop rapidly and accurately |
Customer service can be better, particularly when it comes to understanding the time zones the user is in |
The service provides many, many options and controls for users and admins |
A simpler tutorial is needed to explain all the functions |
Feedback on 8×8 from Real-World Users
- Features like supervisor analytics and post-call survey are useful
It has an FSB rating of 4.79/5.
8×8 Pricing Plans
- 8×8 Express: $15 per user, per month for a small business phone system with voicemail, an auto-attendant, and unlimited calls to the U.S. and Canada
- X2: $32 per user, per month for unlimited voice calling to 14 countries, video conferencing for up to 500 participants, 99.999% uptime guarantee, and third-party app integrations
- X4: $57 per user, per month for unmetered calls to 48 countries, supervisor analytics, and advanced call handling tools, like monitor, whisper, and barge
Why 8×8 As An Alternative to TalkDesk
- If your small business is on a tight budget, 8×8 is a better choice for you
- A cheaper monthly fee and a free trial for its base plan are good incentives
- Additionally, it is an excellent option for those looking for a scalable platform, as it allows users to add contact center features
- It also lets businesses mix and match plans based on their needs.
8×8 Best-suited for:
8×8 is ideal for global businesses that need unlimited calls for up to 48 countries and wide virtual phone number coverage of over 120 countries.
5. Genesys Overview
Genesys Cloud creates fluid conversations across digital and voice channels, owing to its easy-to-use all-in-one interface. It provides exceptional experiences for employees and customers. Plus, you can enjoy speedy deployments, lower complexity, and simple administration — transforming your contact center into an experience center. Moreover, it offers a comprehensive set of outbound campaign tools, such as:
- Personalized and prompt alerts
- AI-powered predictive engagement features
- Inbound/outbound blending
Its IVR system is also one of the best due to its robust voice recognition features. Its IVR utilizes AI, including both natural language understanding (NLU) and automatic speech recognition (ASR) to ensure appropriate routing.
![Genesys](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d9f4875abd556f736829eb87eeb198ac3a5c3d/images/screenshot_the_genesys_cl-629b00ddd4490.jpg)
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Top Features of Genesys Cloud CX
- Customer self-service: Allows you to equip your customers to resolve issues faster with multilingual speech-enabled IVR
- Digital channels: Helps you to quickly resolve customer issues with live chat and email
- Voice services: Provides public telephony access to your existing Genesys Cloud CX service subscriptions
- Reporting and analytics: Access up-to-the-second analytics and real-time dashboards
Other unique features include:
- An AI-powered customer experience platform
- Flexible payment options, including by-the-hour and concurrent and named users pricing
- Workforce and quality management features
- Self-service channels available
Feedback on Genesys CloudX from Real-World Users
Genesys CloudX Pros | Genesys CloudX Cons |
Flexible payment options | Wrap-up codes need improvement |
Has a Wide range of self-service channels, including bots, IVR, and inbound call flows | There should be a capability to customize the historical report |
Employee engagement through the use of gamification | End-call surveys can be better |
Friendly IVR configuration | Out-of-the-box agent greeting |
Feedback on Genesys CloudX from Real-World Users
- Great outbound dialing
- No live chat support
It has an FSB rating of 3.85/5.
Genesys CloudX Pricing Plans
- Genesys Cloud CX 1: $75.00 per user per month
- Genesys Cloud CX 2: $110.00 per user per month
- Genesys Cloud CX 3: $140.00 per user per month
Why Genesys CloudX As An Alternative to TalkDesk
While Talkdesk and Genesys Cloud CX both charge starting monthly fees of $75 per user, Genesys Cloud CX requires a shorter contract length of one year (as opposed to three years for TalkDesk).
Genesys CloudX Best-suited for:
Genesys Cloud CX is best suited for mid-sized companies (51-1,000 employees) and the Telecommunications industry. If you are looking for a robust contact center platform with outbound campaign tools, Genesys CloudX should be your go-to tool.
6. Mitel Overview
The company offers a full suite of UcaaS services that leverage Google Cloud to deliver reliability and security. Communication channels include team chat messages, video calling for up to 100 participants, voice calling, and SMS. Its simple onboarding process makes it quick and easy for customers to get started.
![Mitel](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d9f4875abd556f736829eb87eeb198ac3a5c3d/images/smcimage2x-629b0182e0f7d.png)
![Mitel](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d9f4875abd556f736829eb87eeb198ac3a5c3d/images/smcimage2x-629b0182e0f7d.png)
Top Features of Mitel
- Sync with Exchange: Mitel works closely with Microsoft and its solutions pair well with the company’s solutions. Users can authenticate their Mitel account and authenticate with Microsoft Active Directory for Single Sign-On and Outlook integration.
- Mobile App: Mitel’s mobile app is available for PC, Mac, iOS, and Android so it works with all common systems that users run.
Other features include multiple inbound and outbound lines, call routing, voicemail, call transfer, directory dialing, intercom, group paging, extension assignment, and ring-tone personalization.
Feedback on Mitel from Real-World Users
Mitel Pros | Mitel Cons |
Integrates with Jobscience, Salesforce, ACT!, Microsoft CRM, Zendesk and Saleslogix | Costs more than other similar plans |
Works on a plug-and-play model |
Feedback on Mitel from Real-World Users
- Frequent call drops
- Extra charge for unused phone numbers
It has a Getvoip rating of 3.5/5 stars.
Mitel Pricing Plans
- Essentials: Starting at $25.49 USD per user/month
- Premier: Starting at $32.29 USD per user/month
- Elite: Starting at $46.74 USD per user/month
Why Mitel As An Alternative to TalkDesk
- Talkdesk is more expensive to implement (TCO) than Mitel
- Mitel offers more features to users than TalkDesk
Mitel Best-suited for:
Mitel is ideal for small and midsize businesses looking to transition from traditional landline services to a cloud-based VoIP platform.
7. Zendesk Overview
Zendesk is an all-in-one customer experience platform that supports voice and digital channels. It provides open APIs and comes with 1,000+ prebuilt integrations. Its biggest USP is the unified staff and workflow management tool. It is an integrated customer experience platform that comes with various products, such as Zendesk Talk, Zendesk Support, Zendesk Guide, and Zendesk Chat. With this platform, you can:
- Manage conversations through bots, social media, voice, texts, email, live chat, messaging, community forums, and a help center
- Engage in a month-to-month billing
![zendesk](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d9f4875abd556f736829eb87eeb198ac3a5c3d/images/screenshot_zendesk_suitel-629b0bfc946d9.jpg)
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Top Features of Zendesk
- Omnichannel communication management: This allows users to manage conversations and cater to customer needs via a wide range of channels such as voice, community forums, texts, emails, help centers, and social media.
- Automation and AI: Helps save time with prebuilt responses and rules while boosting the customer service
- Workflow management: Ensures an optimized workflow by creating rules that run immediately once a ticket is created
Feedback on Zendesk from Real-World Users
Zendesk Pros | Zendesk Cons |
Integrated customer experience platform that supports a wide range of channels, including live chat, social media, voice, texts, and bots | Has less global phone number coverage in 40+ countries |
Third-party app connections through 1,000+ prebuilt integrations and open APIs | Essential tools, like IVR, phone trees, call monitoring, and barging, are locked in higher tiers |
Access to unified staff and workflow management tools for all users | Highest possible call usage uptime 99.95% is locked in the most expensive plan |
Computer Telephony Integration (CTI) toolkit available | Custom live dashboards are exclusively for Enterprise users only |
Feedback on Zendesk from Real-World Users
- It comes with 1000+ integrations
It has an FSB rating of 4.3/5.
Zendesk Pricing Plans
- Suite Team: $59 per agent, monthly
- Suite Growth: $99 per agent, monthly
- Suite Professional: $125 per agent, monthly
- Suite Enterprise: $199 per agent, monthly
Why Zendesk As An Alternative to TalkDesk
- Zendesk Suite has a lower monthly rate of $59 per agent (compared to Talkdesk’s $75, which also requires a minimum of a three-year contract)
- Talkdesk has wider global phone number coverage―around 160 countries―compared to Zendesk Suite at more than 40 countries
- Talkdesk has slightly better uptime SLA (up to 100%) than Zendesk Suite (up to 99.95%)
Zendesk Best-suited for:
Zendesk is best suited for companies that are looking for a platform that supports an extensive range of customer experience channels.
8. Twilio Overview
Twilio is a business communications platform that delivers an omnichannel solution by integrating real-time chat, calls, video, social media, WhatsApp, email, marketing campaigns, IoT, and so on. Twilio’s flexible pay-per-use model sets it apart from most brands in the market. Twilio’s core features include call tracking, global conferencing, masked calling, social media integration, mass messaging alerts, and so on.
![Twilio](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d9f4875abd556f736829eb87eeb198ac3a5c3d/images/screenshot_%28592%29-629b0a9a8ed80.png)
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Top Features of Twilio
- Call tracking – Track incoming call sources to attribute them to the right marketing campaign.
- Global conferencing – Global dial-in so teams from any location can be added to conference calls.
- Call masking – Temporary phone numbers protect agents and callers.
- IVR routing – IVR routing assigns customer calls to the right agents based on user input.
- Mass alerts – Use the messaging feature to send mass SMS/WhatsApp alerts.
Feedback on AWS from Real-World Users
Twilio Pros | Twilio Cons |
Supports integration with CRMs, and other apps through platforms like Zapier | Flexible pricing can be a problem for companies with high volumes of calls and messages |
Delivers omnichannel capabilities | Connections sometimes fail when used over a VPN |
Quick support responses | Data analytics could be more detailed |
Extensive API documentation that makes implementation easy | |
Messaging platform is incredibly fast |
Feedback on AWS from Real-World Users
- Some pages take a long time to load
It has a G2 rating of 4.4/5 stars.
Twilio Pricing Plans
Twilio works on a pay-per-use model with average costs being:
- Voice – Starting at $0.0085/min to receive and $0.013/min to make a call
- Messaging – Starting at $0.0075 to send or receive a message
- Email – Starting at $14.95/month for up to 40k emails
- WhatsApp Business API – Starting at $0.0042 per WhatsApp Template message and $0.005 for session messages
- SMS, WhatsApp, Chat, and MMS – Starting at $0.05 per active user per month
- Video – Starting at $0.0015/min per participant
Why Twilio As An Alternative to TalkDesk
- Twilio allows 2-Way Messaging.
- A/B testing for improved campaigns is possible on Twilio.
- Features like support ticket alerts and escalations are available on Twilio.
- Campaign management and segmentation are possible.
- Twilio supports workflow management.
Twilio Best-suited for:
Twilio is best suited for organizations of all sizes looking to implement an omnichannel communication platform.
9. Vonage Overview
Vonage offers a unified communications solution, which is ideal for businesses looking to scale. You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience, collaboration, and flexibility. Additionally, the biggest advantage of this platform is that it can be implemented quickly.
![Vonage](https://wp-public-fs.s3.ap-south-1.amazonaws.com/tasks/1627d1a8d90dd7279ce1fa1495e14ddcef526eae924782/images/screenshot_%28563%29-62975da999856.png)
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Top Features of Vonage
- Vonage meetings: Leverage an intuitive video collaboration solution to use across your organization and with customers.
- Admin portal: Manage your entire phone system from a single portal.
- Mobile and desktop apps: Run your business phone system from your computer or any mobile device.
- Business inbox: Address customer needs faster with SMS, MMS, and Facebook Messenger captured in Business Inboxes.
Feedback on Vonage from Real-World Users
Vonage Pros | Vonage Cons |
The mobile phone app is its strong suit | Sometimes, the call history does not show |
It is one of the best dialing software with very good voice quality | Text messaging cannot handle images sometimes |
It offers amazing features like call recording, texting, voice mail, and divert calls | They do not take billing support calls; it only occurs on online chat |
The softphone and click-to-dial work features great on desktop | The desktop app can have some hiccups and there are frequent updates |
Feedback on Vonage from Real-World Users
- The phone lines don’t function on many occasions
Vonage has a Getvoip rating of 2/5 stars.
Vonage Pricing Plans
- Mobile: $19.99 per month/per line plus taxes & fees
- Premium: $29.99 per month/per line plus taxes & fees
- Advanced: $39.99 per month/per line plus taxes & fees
Why Vonage As An Alternative to TalkDesk
In comparison to TalkDesk, Vonage has more customization and add-ons for its plans, making it a better choice.
Vonage Best-suited for:
Vonage is ideally suited for small businesses that need ten or fewer business lines and don’t require advanced features (read: video conferencing) that are capable of hosting large meetings. Larger organizations who want to customize their unified communications systems can also go for Vonage.
The Final Word
When picking a VoIP provider, there are multiple questions to consider such as:
- What do your business needs look like?
- How many licenses do you need to purchase?
- How do you want to use your VoIP system?
- What does your budget look like?
Answering all these questions as accurately as possible can help you to zero in on a solution that works for you (and not one where you need to do all the work). Considering that the VoIP market is flooded with different providers, it makes logical sense to do your own homework, read up on user reviews, engage in a demo, go for a free trial, and make the right choice.
Factors We Used to Evaluate These Alternatives to Talkdesk
When evaluating Talkdesk competitors, we considered different factors and looked at software and applications which were similar in some respect to Talkdesk.
These factors for Talkdesk alternatives include:
Calling
The call features include call recording, messaging during calls, and call quality.
Interface
We considered whether the interface is easy to navigate.
Plan and Price
We considered the different plans and the features offered within a price.