Return Customer
AUGUST 15, 2018
Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Maintain Customer Data and Run Analytics. Brands should maintain customer data and analyze it with every interaction.
SmartKarrot
APRIL 23, 2020
SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. This version is going beyond customer retention to business growth. McKinsey states the following as five elements of customer Success 2.0. A customer-success philosophy embedded across the organization.
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