Return Customer

AUGUST 15, 2018

Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Maintain Customer Data and Run Analytics. Brands should maintain customer data and analyze it with every interaction.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. Things can—and eventually will—go wrong.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

SmartKarrot

APRIL 23, 2020

Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. A customer-success philosophy embedded across the organization. Being a customer centric organization is part of the vision and mission statements of most business entities.

Management 10

Management Complaint resolution Customer retention Engineering 10