Inbenta
JUNE 2, 2020
Set a goal for your chatbot. As obvious as it may seem, this is the number one chatbot best practice to keep in mind when starting to design a conversational agent. Give your chatbot a personality. Source: Ultan O’Broin from Chatbots Magazine ). What’s the name of your chatbot? Test, Monitor, Tune.
Vistio
MARCH 25, 2024
As AI’s impact continues to ripple throughout virtually every industry, one area where artificial intelligence (AI) has sparked a lot of optimizing is customer service, where CX leaders are imagining a world in which AI-powered chatbots can respond to any customer inquire through automated messaging services.
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Expivia
FEBRUARY 26, 2024
At Expivia, we believe companies should empoy a strategic, step-by-step approach to technology adoption that prioritizes mature, AI-infused tools while exercising caution with newer, less proven solutions. Continuous Evaluation and Adoption Strategy : Maintain a proactive stance on emerging technologies, including LLM chatbots.
Lumoa
FEBRUARY 14, 2024
Fine-tuning your CX elements is a constant exercise. Automated services like chatbots allow customers to schedule their own self-service appointments. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality. But that doesn’t mean that automation has to feel cold or unwelcoming.
Lumoa
SEPTEMBER 30, 2022
The fact that consumers have a wider range of alternatives (and are willing to exercise them) means that the relationship between banks and their customers has become more vulnerable than ever before. Personalizing Digital Interactions, Including Chatbot, and Human Interactions . Improving Products and Services Through Big Data.
Global Response
MARCH 20, 2023
Use roleplay games and training exercises for scenarios that typically create lengthier calls, such as complex scenarios or angry customers. Analysis tools such as speech analytics, AI, operational measurements and so on can help you pinpoint bottlenecks in your process.
The Northridge Group
MAY 2, 2023
To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group. ChatGPT is expected to play a significant role in fueling further AI innovation at Five9.
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