CCNG

DECEMBER 20, 2023

Predictive analytics - a type of AI that uses historical data to predict future events like customer churn, identify at-risk customers, and optimize call center resources. Sentiment analysis - the process of identifying the emotional tone of a piece of text. This technology can monitor customer feedback and identify potential problems.

Call Center 195

Call Center Chatbots CCNG Technology 195

CCNG

OCTOBER 19, 2022

CCMC, 2017) Commonly used practices in customer service, that consumers hate: misuse of automated phone technology e.g. no live person option, outsourcing service abroad, upselling, having to repeat information already given and talking too fast. 44% of respondents’ organizations plan to use journey analytics more, as well.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

CX Global Media

JULY 11, 2019

David Hadobas CEO, CCNG. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. CCNG’s mission to provide a community for member-driven agendas, topics, events and conversations provides true peer learning for contact center management.

Contact Center 120

Contact Center CCNG Morale Coaching 120