Product Alternatives

Top 10 Magicjack Business Alternatives & Competitors

MagicJack is a name that often pops up when enterprises look to implement VoIP business phone solutions. It offers straightforward and affordable yearly pricing plans and matching telephony features. That being said, magicJack is often considered an entry-level solution. There are services like magicJack in the market that offer many more features and integrations for a similar price.

It’s only prudent to look at products similar to magicJack before selecting a business phone solution. In this article, we look at 10 such magicJack competitors and compare them so you can choose the best one for your enterprise.

What is magicJack?

magicJack is a cost-effective VoIP provider that launched around 2007 – using this, you can make phone calls via an internet connection instead of phone lines. magicJack is commonly used as a home phone. The traditional magicJack used to be hardware that was plugged into the desktop’s USB port. In the case of the modern magicJack, all you need to do is connect it to your router with an Ethernet connection.

Factors Taken Under Consideration for Valuation of magicJack Alternatives

magicJack might be a tool that stands out in the contact center market, but that doesn’t imply that it’s the only option companies have. There are many services like magicJack in the market. Here are the factors that are considered during the valuation of magicJack alternatives.

Pricing

The pricing of magicJack and the likes ranges between $25-$50 per user, while the basic versions of services like magicJack mentioned here cost around $30 or less per user. 

Features

Services like magicJack come with a plethora of non-standard features along with standard ones, such as individual appointment schedulers for all users, call blocking, call forwarding, etc.

In contrast, the magicJack competitors mentioned here mostly offer standard ones like call recording, an IVR menu, and smart call recording.

Top 10 Alternatives to magicJack – Choose the Best Business Phone System for your Business

We have compared pricing, ease of use, features, integrations, customer support, and real-world reviews (on sites like G2, Capterra, TrustRadius, and Trustpilot) for each magicJack alternative and curated this list of top 10 magicJack similar products:

  1. JustCall
  2. Dialpad
  3. Google Voice
  4. RingCentral
  5. Ooma
  6. Nextiva
  7. 8×8
  8. Vonage
  9. Ringblaze
  10. OpenPhone

1. JustCall Overview

JustCall is a business phone system and is one of the best alternatives to magicJack, especially for small and mid-sized companies. The affordable price, feature-rich plans, and supported integrations make it the right telephony solution for enterprises (magicJack does not offer any integrations, whereas JustCall supports over a hundred third-party integrations).

Features like call queues, call forwarding, voicemail, and IVR enable businesses implementing JustCall to have a fully functional contact center to support all customer conversations.

 JustCall's admin dashboard

Top Features of JustCall

  • Call tracking and recording – Track and record all calls and use these recordings for quality and performance monitoring.
  • SMS and MMS inbox – Enable both SMS and visual messaging (MMS) for your business.
  • Call notes and ratings – Add custom notes and ratings to call recordings that agents can use to improve.
  • Multi-level IVR – Reduce resolution time by guiding customers to the right answer or agent using custom IVR menus.
  • Call whispering and barging – Listen in on customer calls and help agents in real-time through whispers or by taking over the call.
  • Call queues – Cater to customers even when agents are busy by placing their calls on hold and connecting them as soon as agents are available.
  • 100+ Integrations – Supports ver a hundred integration with platforms like HubSpot, Zendesk, and Copper. 
  • Call forwarding – Forward calls when you’re out of the office or during off-hours to a personal number or to voicemail.

Feedback on JustCall from Real-World Users

JustCall Pros JustCall Cons
JustCall is easy to implement and adopt The interface could be better
The quality of calls is clear and crisp  
Can be made into a complete call center solution thanks to the integrations supported  
Streamlines all business calls through its robust features  
Is supported on all types of devices  
Great onboarding and BAU support  

JustCall Pricing Plans

  1. Essentials -$19 per user per month, billed annually
  2. Team – $29 per user, per month, billed annually
  3. Pro – $49 per user, per month, billed annually
  4. Business – On request

We also offer new JustCall iQ pricing plans with AI capabilities. 

justcall-ai-product-pricing

Why JustCall As An Alternative to magicJack

  • JustCall supports over a hundred third-party integration whereas magicJack does not support integrations.
  • magicJack does not have a monthly plan.
  • You need the magicJack device for it to work.

JustCall Pros and Cons

Pros

  • Versatile

JustCall allows users to use the system through SaaS, mobile devices, the cloud, Web PC, iPad, iPhone – you name it! Such versatility makes this phone system very handy for professionals.

  • Smart Features

Apart from the basic features, JustCall has a plethora of smart, non-standard features to offer. Mass text messages, call recording, call text, scheduled messaging, call routing, bidirectional messaging, text-to-speech, voice messages, etc., make this cloud-based phone system a wise decision for organizations.

  • Pricing

JustCall offers many features at a reasonable price, unlike most competitors online. The pricing plans start at just $19 per month (billed annually) for the Essentials plan. For more advanced feature offerings at reasonable prices, JustCall offers other plans namely Team, Pro, and Business. Find out more here

Cons

  • Doesn’t Recognize Incoming Call Numbers

A big drawback of JustCall is that its system makes an unknown number of incoming calls. This makes it hard for users to note down the call details.

  • Language Support

Unlike AirCall, which offers service in two languages (English and French), JustCall only offers service in English, which makes it hard for users from some countries to make the most of this phone system.

JustCall Is Best-Suited For:

Small and mid-sized enterprises looking to implement a business phone system.

2. Dialpad Overview

Dialpad is a cloud-based business communications solution and a popular magicJack replacement device. Businesses do not need to invest in additional hardware when using Dialpad. The application can be used directly via smartphones, tablets, and desktops. Dialpad supports voice, messaging, and video.

Along with features like voicemail, IVR, and call recording, Dialpad supports integrations with third-party platforms like Salesforce, Integromat, Evernote, and Zoom.

Dialpad call center dashboard
Source: Dialpad

Top Features of Dialpad

  • Custom call routing – Use IVR menus and automatically route customers to the right agent.
  • Call forwarding – Forward incoming calls to a personal number or to voicemail.
  • Call recording – Record inbound and outbound calls for monitoring and archives.
  • Whiteboarding – Use whiteboards during video calls.
  • Real-time analytics – The platform delivers real-time communication and performance analytics.

Feedback on Dialpad from Real-World Users

Dialpad Pros Dialpad Cons
The UI is easy to use and intuitive The enterprise plan requires 100 or more licenses to be purchased
You can switch between devices when on a call without interruption Call quality is sometimes choppy
Pricing plans are quite affordable  
Built-in analytics and reporting in all plans  
Great call monitoring features  

Dialpad Pricing Plans

  • Standard – $15 per user, per month, billed annually, 1 license minimum
  • Pro – $25 per user, per month, billed annually, 3 licenses minimum
  • Enterprise – On request, 100 licenses minimum

Why Dialpad As An Alternative to magicJack

  • magicJack does not have monthly plans which Dialpad does.
  • Dialpad provides features for phone, messaging, email, video, and team conferencing.
  • Provides more features, like real-time transcriptions.

Dialpad Is Best-Suited For:

Mid and large-sized businesses looking for a complete communication platform.

3. Google Voice Overview

Google Voice is a business phone system offered by Google and is a part of the Google Workspace. It offers features like auto attendants, call logging, and voicemail. Google Voice integrates with other apps within Google Workspace, like Google Calendar, Google Drive, and Gmail.

Google Voice's admin dashboard
Source: Google Voice

Top Features of Google Voice

  • Voicemail transcription – Voicemails can be transcribed into text and read on any device.
  • Mobile apps – Dedicated Android and iOS apps.
  • Call forwarding – Forward incoming calls to a personal number or to voicemail when needed.
  • Multi-level auto-attendant – Auto attendants route customers to the right agents through IVR menus.
  • Reporting – All call logs are saved and can be retrieved from the dashboard.

Feedback on Google Voice from Real-World Users

Google Voice Pros Google Voice Cons
The platform is developed and maintained by Google You need an existing Google Workspace account to use Google Voice
The pricing is affordable The basic plan only allows a maximum of 10 users
Integrates with other Google products  
24×7 support is available on all plans  

Google Voice Pricing Plans

Pricing plans for EMEA regions:

  1. Starter – $10 per user, per month
  2. Standard – $20 per user, per month
  3. Premier – $30 per user, per month

Why Google Voice As An Alternative to magicJack

  • Google Voice’s quality of service and support is reliable.
  • Google Voice costs lesser.
  • Google Voice’s top-tier plans support unlimited users.

Google Voice Is Best-Suited For:

Small and mid-sized companies that already have a Google Workspace account.

4. RingCentral Overview

RingCentral is a business phone system, one of the most used alternatives to magicJack. It is a great telephony solution for businesses of all sizes and supports text, phone, and video channels.

RingCentral supports third-party integrations with platforms like Zapier, Skype, MailChimp, and Google Drive. It also provides open APIs, SDKs, and widgets so developers can build their integrations and applications.

RingCentral's agent dashboard
Source: RingCentral

Top Features of RingCentral

  • Audio conferencing – Connect up to 1000 team members on one audio call.
  • Video conferencing – Conduct video conferences with up to 500 members.
  • Call screening – Screen incoming calls and create blacklists to protect your agents from spammers.
  • Call Park – Place a call on hold and continue the conversation from any device.
  • Intercom – Make office-wide announcements using the desk phone.

Feedback on RingCentral from Real-World Users

RingCentral Pros RingCentral Cons
Is cross-device compatible and can be used on mobiles, desktops, and office phones Scaling up with the basic plan is difficult because it only allows 20 users
The video and audio quality are great The dashboard can get cluttered because of all the features
Supports a huge number of third-party app and platform integrations  
Allows developers to build custom apps and features using the open APIs, SDKs, and widgets  
Offers 24×7 support  
   

RingCentral Pricing Plans

  1. Essentials – Message and phone features at $19.99 per user per month
  2. Standard – Message, video, and phone features at $27.99 per user per month
  3. Premium – Message, video, and phone features and an open API at $34.99 per user per month
  4. Ultimate – Message, video, and phone features and an open API at $49.99 per user per month

Why RingCentral As An Alternative to magicJack

  • RingCentral supports video which magicJack doesn’t.
  • RingCentral has better call, video, and messaging features.
  • RingCentral supports more application and platform integrations.
  • RingCentral provides first-party hardware.

RingCentral Is Best-Suited For:

Large enterprises looking for a complete team and customer communication platform.

5. Ooma Overview

Ooma is a cloud communication platform for enterprises with phone, video and messaging features like voicemail, hot desking, IVR, and call recording. 

Ooma also supports third-party integrations with platforms like Salesforce, O-365, and Zendesk. Its pricing and features make it one of the best magicJack alternatives.

Ooma user dashboard
Source: Ooma

 

Top Features of Ooma

  • Call recording – Record all incoming and outgoing calls.
  • Call forwarding – Forward calls to a personal number or voicemail.
  • Voicemail – Allow customers to record messages over voicemail.
  • Voicemail to email – Voicemails are sent as an audio attachment to emails.
  • Estimated wait time – Automatcailly informs customers who are on hold of the estimated wait time based on the queue.

Feedback on Ooma from Real-World Users

Ooma Pros Ooma Cons
The app is easy to use Setting up the virtual receptionist can be difficult
Its a plug-and-play solution and can be easily implemented Video conferencing and call recording is not available in the basic plan
The pricing plans are affordable  
Offers a lot of features  

Ooma Pricing Plans

  1. Ooma Office – $19.95 per user, per month
  2. Ooma Office Pro – $24.95 per user, per month
  3. Ooma Enterprise – $27.99 per user, per month
  4. Ooma Enterprise Call Center – $49.99 per user, per month

Why Ooma As An Alternative to magicJack

  • magicJack does not offer a monthly pricing plan.
  • Ooma is easier to set up and use.
  • You get more features (like video conferencing) with Ooma.

Ooma Is Best-Suited For:

Enterprises looking to implement a business communication solution.

6. Nextiva Overview

Nextiva is a cloud-based business phone and contact center platform for phone, email, text, chat, and video. It delivers features like call recording, screen sharing, auto attendants, and video conferences that streamline all customer communications.

Nextiva also supports third-party integrations with solutions like Netsuite, Oracle Sales Cloud, Service Now, and Bullhorn.

Nextiva user dashboard
Source: Nextiva

Top Features of Nextiva

  • Unlimited video calling – All plans provide unlimited video calling.
  • Call log reports – All call logs are stored and can be used for reporting.
  • Call recording – All calls are recorded for training and performance monitoring.
  • Auto-attendant – Create custom IVR menus.
  • Voicemail transcription – Voicemails can be transcribed into text and read on any device.

Feedback on Nextiva from Real-World Users

Nextiva Pros Nextiva Cons
Provides onboarding support and training Needs more third-party integrations
Sends notifications on SMS and email every time there’s a voicemail Call quality is sometimes choppy
The app is user-friendly and easy to use  
Delivers in-built call and performance analytics  
Provides 24×7 support as part of all plans  

Nextiva Pricing Plans

  1. Essential – $17.95 per user, per month
  2. Professional – $21.95 per user, per month
  3. Enterprise – $31.95 per user, per month
  4. Ultimate – $52.95 per user, per month

Why Nextiva As An Alternative to magicJack

  • magicJack does not have a monthly plan.
  • 24×7 customer support is a part of all of Nextiva’s plans.
  • Nextiva prices more all-rounded communication features.

Nextiva Is Best-Suited For:

Enterprises looking for a business communication (phone, chat, and video) platform.

7. 8×8 Overview

8×8 is a business phone system that integrates phone, video, chat, and fax. It is a complete contact center solution with features like a call queue, virtual agent, call parking, and video conferencing.

8×8 also integrates with third-party solutions like Copper, Freshdesk, Zendesk, and Service Now.

8×8's analytics dashboard
Source: 8×8

Top Features of 8×8

  • Call recordings – Save inbound and outbound calls for training, compliance, and internal archives.
  • Call queues – Place incoming calls on hold until an agent becomes available.
  • Call waiting & parking – Agents can simultaneously service multiple customer calls by manually placing calls on hold.
  • Auto-attendant – Create custom IVR menus and help customers reach the right agent fast.
  • Call blocking and DND – Enhance your team’s privacy by blocking unwanted callers.

Feedback on 8×8 from Real-World Users

8×8 Pros 8×8 Cons
Reporting and analytics are in-built features You need the top-tier plan to access advanced features like in-depth analytics
It’s easy to implement and get started with The admin portal can be made more intuitive
Is cross-device compatible  
Supports over 50 third-party platform integrations  
   

8×8 Pricing Plans

  1. 8×8 Express (small business phone system) – $15 per user, per month with a 30-day free trial
  2. X2 (Video, voice, and chat for teams) – $24 per user, per month, billed annually
  3. X4 (Advanced call handling and analytics) – $44 per user, per month, billed annually

Why 8×8 As An Alternative to magicJack

  • The 8×8 team provides better onboarding training and support.
  • 8×8 supports more third-party integrations.

8×8 Is Best-Suited For:

Mid and large-sized enterprises looking to implement a business phone, SMS, video and fax solution.

8. Vonage Overview

Vonage is a cloud-based contact center and telephony solution. It offers features for phone, video, chat, and team collaboration. Vonage also supports third-party integrations with platforms like Apptivo, Clio, Zendesk, and Zapier.

Vonage has four separate products – unified communications, contact center, conversational commerce, and communications APIs.

Vonage's messaging dashboard
Source: Vonage

Top Features of Vonage

  • Call queues – place incoming calls on hold when agents are busy.
  • Voicemail and transcriber – Enable voicemails that are automatically transcribed and saved.
  • Call screening – Callers are asked a series of predefined questions for screening.
  • Paging – Broadcast messages to up to 500 extensions.
  • Vonage meetings – A video collaboration platform.

Feedback on Vonage from Real-World Users

Vonage Pros Vonage Cons
Voice and video quality are consistently good Customer service can be improved
Provides a dedicated mobile app The services are split into different products
Open APIs make it easy to develop telephony apps fast  
Makes team collaboration easy with its in-built features  

Vonage Pricing Plans

The contact center has three plans, the pricing for which will be shared on request. The pricing for unified communications is as follows:

  1. Mobile – $19.99 per month, per line
  2. Premium – $29.99 per month, per line
  3. Advanced – $39.99 per month, per line

Why Vonage As An Alternative to magicJack

  • magicJack works only with its native VoIP adapter.
  • Vonage offers better and more accessible customer support.
  • Vonage offers more features, including video and team collaboration features.

Vonage Is Best-Suited For:

Mid and large-sized companies looking for a complete communication and team collaboration platform.

9. Ringblaze Overview

Ringblaze is a business phone solution with features like call recording, call collaboration, shared inbox, and so on. It is one of the best magicJack alternatives, especially for mid and small-sized companies. Ringblaze is an easy-to-implement solution.

Ringblaze call log
Source: Ringblaze

Top Features of Ringblaze

  • Call recording – Record inbound and outbound calls for training and performance monitoring.
  • Auto-attendant – Create custom IVR menus for faster customer query resolution.
  • Call widget – Enable calling directly from the website through the call widget.
  • Call forwarding – Forward incoming calls to a personal number or voicemail.
  • Collaboration – All call information is displayed on a dashboard so the entire team is always on the same page.

Feedback on Ringblaze from Real-World Users

Ringblaze Pros Ringblaze Cons
Customers can call directly from the website using the widget Provides only one pricing plan so scaling up can be a challenge
All customer call information is shared which streamlines activities  The mobile app could be improved
The solution is affordable  
Supports phone and browser-based calling  

Ringblaze Pricing Plans

  • Ringblaze offers a single plan – $15 per user, per month, billed annually.

Why Ringblaze As An Alternative to magicJack

  • Ringblaze costs less.
  • Customer support is better.
  • Ringblaze offers more features like a shared dashboard.

Ringblaze Is Best-Suited For:

Small and mid-sized companies looking to implement a business phone solution.

10. OpenPhone Overview

OpenPhone is a business phone solution. The VoIP solution can be used over mobile phones, desktops, and browsers. It delivers telephony features like call recording, group calling, and group calling. It also supports third-party integrations with platforms like Slack, Zapier, and HubSpot.

OpenPhone user dashboard
Source: OpenPhone

Top Features of OpenPhone

  • Call recording – Enable auto-recording and record all inbound and outbound calls.
  • Auto-replies – Automatically reply to calls, texts, or voicemails with predefined messages.
  • Voicemail to text – All voicemails are automatically transcribed to text.
  • Internal threads – Share messages between team members through the app.
  • Analytics and reporting – Call logs and performance are shared within the analytics dashboard.

Feedback on OpenPhone from Real-World Users

OpenPhone Pros OpenPhone Cons
User-friendly application Supports only a few integrations
Pricing is relatively more affordable Only email support is a part of all plans
Collates all customer conversations onto one platform  
Has a responsive and helpful support team  

OpenPhone Pricing Plans

  1. Standard – $10 per user, per month, billed annually
  2. Premium – $20 per user, per month, billed annually
  3. Enterprise – On request

Why OpenPhone As An Alternative to magicJack

  • OpenPhone is priced lower and delivers more features.
  • Onboarding is better with OpenPhone.
  • OpenPhone supports more integrations.

OpenPhone Is Best-Suited For:

Small and mid-sized companies looking for a business phone solution.

Choosing the Right magicJack Alternative

magicJack has its pros and is a great solution for small-sized businesses looking for an affordable business phone solution. However, the platform’s limitations will become glaringly obvious as your enterprise grows and you begin scaling up.

For example, team collaboration features like video conferencing will become important when you have larger teams with members working from different locations. As your customers increase, you will need more robust analytics solutions and AI-based features.

Since most competitors offer better features for reasonable pricing, you can take the time to check this magicJack comparison guide and try out different magicJack alternatives before making a decision. Take advantage of the free demos offered by each platform. Also, go through user reviews on platforms like G2, Capterra, TrustRadius, and Trustpilot and see how your peers find each platform. Once you have compared each alternative, you’ll be more sure of your chosen solution.

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

How useful was this post?

0/5

-

( 0 votes)

Learn from our videos