4 Measurements of CX Success in the Outsourced Contact Center

Callminer

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. And it is no surprise that the number of home-based customer service agents is expected to grow at a compounded annual growth rate of 36.4%.

How Do You Measure Success in BPO Call Centers?

Zingtree

BPO (Business Process Outsourcing) is an industry experiencing rapid growth, with predictions that it’ll reach $3 billion in the next few years. But, what else should an outsourced call center be keeping in mind? Service Level. Process Adherence.

Call Recording for BPOs

OrecX

The business process outsourcing (BPO) market is very unique in that everything an outsourcer does is for the benefit of its clients. Ability to lower operating costs while still meeting service level agreements (SLAs).