Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. It streamlines processes, saves money, and improves the overall quality of customer service. It also shows they have successfully managed similar processes and functions you intend to outsource.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Michael Replogle is a tenured call center operations and outsourcing executive at CustomerServ with over 30 years of experience.

call center software 210

call center software Call Center Contact Center Analytics 210

Serenova

JANUARY 7, 2020

Today, that solution unifies everything from customer engagement to quality management to analytics. We started as a business process outsourcer (BPO) before we evolved into a technology company. So, we created a true cloud contact center solution that could. Serenova’s roots are in the contact center.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

Talkdesk

NOVEMBER 25, 2020

This includes fully integrated agent desktop, mobile agent, workforce management, quality management and call recording. This includes applications for agent assistance, customer self-service, knowledge management, security monitoring, and even sourcing contact center talent.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101