Analytics Business Process Outsourcing Cloud contact contact center solutions 
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market.
Spearline
JUNE 2, 2022
Hybrid working models are here to stay One of the most obviously pandemic-driven contact center trends, is growth of remote and hybrid working for contact center agents. Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model.
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Serenova
APRIL 7, 2020
A Fully Supported WFH Solution Live in Just Two Hours. Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. Our roots are in the contact center.
Serenova
JANUARY 7, 2020
So, we created a true cloud contact center solution that could. Today, that solution unifies everything from customer engagement to quality management to analytics. Moving to the Cloud Is Smart, But Not Easy. Serenova’s roots are in the contact center.
NobelBiz
MARCH 12, 2024
Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. All of this eliminates communication barriers, which means businesses can enhance responsiveness and provide a cohesive experience throughout the customer journey. Enables quick service on the platform of their choice.
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