Analytics Business Process Outsourcing Call Center Consulting 
TeleDirect
DECEMBER 14, 2023
For this reason, some businesses shy away from the support call centers provide, thinking they couldn’t offer that level of engagement — and they would be wrong. At TeleDirect, we use call center technology to create a seamless experience that your customers remember. Through advanced call center technology.
Quality Contact Solutions
JANUARY 21, 2022
Perhaps you’re considering an outsourced solution as an option but don’t know the difference between a contact center vs. call center. Contact Center vs. Call Center Explained At its core, a call center is just that—a place that services inbound and outbound calls from customers.
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Global Response
FEBRUARY 13, 2022
BPO call centers: what are they and how can they help your business? Is your business growing exponentially lately—or do you wish it was? Either way, it might be time to outsource your call center. So, what is a BPO call center? What does a BPO call center do?
TeleDirect
MARCH 24, 2020
Watch enough science fiction movies or read the latest news, and you’d think robots – namely, machines using artificial intelligence (AI) – are ready to take over the world…including customer service platforms like the call center. The Coming AI Explosion for Call Centers: More Complementary Than Revolutionary.
TeleDirect
DECEMBER 10, 2018
Call center surveys are the ultimate insight into your client’s opinions about your products and services. With information from these surveys, companies are better equipped to handle the ever-changing business landscape – and up to date customer feedback is an integral element of a well-rounded customer satisfaction program.
TeleDirect
JANUARY 9, 2019
And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! How can a professional outsourced call center do all this and more?
Callminer
FEBRUARY 21, 2018
Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Janeen Ansell.
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