Call Center Showdown: Artificial Intelligence or Live Agents?
MARCH 24, 2020
Watch enough science fiction movies or read the latest news, and you’d think robots – namely, machines using artificial intelligence (AI) – are ready to take over the world…including customer service platforms like the call center. But the seemingly inevitable handover of customer service tasks from humans to AI-powered data centers isn’t all it’s cracked up to be. The Coming AI Explosion for Call Centers: More Complementary Than Revolutionary.