TeleDirect

MARCH 1, 2021

While the AI replacing call centers theory has more than a few adherents, the simple truth is that contact center AI technology, for all its chat-bot, tech-heavy features, still lacks basic human empathy – the one thing that customers & clients simply can’t do without. So, will AI replace call center agents?

Call Center 118

Call Center Business Process Outsourcing call center solutions outsourcing 118

TeleDirect

JANUARY 9, 2019

Yearly fiscal targets rarely go as planned, but there are a few things you can do for 2019 to meet and exceed your business goals. And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year!

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

TeleDirect

OCTOBER 29, 2019

From high-volume orders to a swell in customer service calls, your call center often determines how well you’ll handle the upcoming holiday mayhem – and, more importantly, if those same customers will still be calling back during the NEXT holiday season! Get into the analytics game. Keep reading to find out!

Customer Service 63

Customer Service Business Process Outsourcing Call Center outsourcing 63

TeleDirect

NOVEMBER 14, 2018

Many of the traditional elements of retail sales and inventory are completely altered from only a few years ago. TeleDirect’s business process outsourcing (BPO) services, specifically tailored to meet your current call center capacity, even while anticipating future growth! Feedback & customer surveys.

Call Center 59

Call Center call center solutions outsourcing Business Process Outsourcing 59

OctopusTech

SEPTEMBER 13, 2023

You can either choose to outsource some particular tasks or entire call center operations from the external company. It enables companies to focus on their goods and services, sales, marketing, and other important areas.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

Best practices 62

Best practices outsourcing Call Center virtual call center 62