Global Response
JULY 17, 2023
Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. That is: if you’re using something, you pay for it; and if not, you don’t.
Global Response
FEBRUARY 13, 2022
But most businesses and brands are better served by an outsourced call center, where a dedicated team of customer service experts manages the hiring, training, services and data analytics of the call center. For example, a company in the US may have an offshore call center in India or the Philippines.
Global Response
JUNE 20, 2023
With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for call center solutions. For more ideas on key metrics to track, read our breakdown of most important KPIs for call centers.
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