Avaya

AUGUST 2, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. Without question, digitization represents massive customer experience, operational, and revenue opportunities. The Impact of Doing Digital Right.

Enterprise 63

Enterprise Big data Analytics Technology 63

Avaya

MAY 23, 2017

Technologies like Artificial Intelligence, automation, big data, and the Internet of Things have made digital transformation an absolute necessity for organizations. But there’s a big hole in the fabric of most digital transformation (DX) plans: the customer experience (CX).

Customer centricity 42

Customer centricity Contact Center Big data Analytics 42

VocalCom

JULY 30, 2018

Every company’s success depends on understanding customers’ desires. In our modern era of big data and artificial intelligence, it may seem that technology holds the key to determining the best ways to engage customers. For example, customer comments on review websites and blogs should not be neglected.

Journey mapping 48

Journey mapping Contact center software Surveys Feedback 48

Avaya

JUNE 9, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. Perhaps customer-specific strategies were not as well-defined as intended, or there was a misalignment between business outcomes and technology implementation.

Enterprise 41

Enterprise Big data Analytics Technology 41

Avaya

MARCH 23, 2017

At this point, nearly every company is working overtime to realign around two simple words: customer experience (CX). This next-generation CX is supported by several advanced technologies—big data analytics, omnichannel, automation—however, these investments are all aimed at driving one thing: contextualization.

Big data 61

Big data Banking Contact Center Call Center 61

Calabrio

APRIL 25, 2017

While this data is often richer and more complete than real-time data feeds, batch-loading is relatively inefficient for handling very large amounts of real-time data, and performance can suffer when the “refresh” intervals get shortened to minutes, or even seconds. The birth of Big Data.

Multichannel 56

Multichannel Contact Center Big data Metrics 56

Calabrio

APRIL 25, 2017

While this data is often richer and more complete than real-time data feeds, batch-loading is relatively inefficient for handling very large amounts of real-time data, and performance can suffer when the “refresh” intervals get shortened to minutes, or even seconds. The birth of Big Data.

Multichannel 40

Multichannel Contact Center Big data Metrics 40

Calabrio

APRIL 25, 2017

While this data is often richer and more complete than real-time data feeds, batch-loading is relatively inefficient for handling very large amounts of real-time data, and performance can suffer when the “refresh” intervals get shortened to minutes, or even seconds. The birth of Big Data.

Multichannel 40

Multichannel Contact Center Big data Metrics 40

Avaya

SEPTEMBER 7, 2017

Consider how much has changed over the last decade in terms of technology and the customer experience (CX). This has made the concept of an omnichannel customer experience integral for success. It is the enterprise’s approach to customer service, a customer culture so to speak. market soon.

Customer Experience 67

Customer Experience Contact Center Analytics Finance 67

Calabrio

JANUARY 6, 2016

As more agents are working remotely, in different countries, different time zones and in different languages, the contact center’s systems—for workflow, CRM, analytics—will have to be more tightly integrated. It will be more important than ever to have systems in place to handle all that data, organize it and mine it. Look at 2016.

Contact Center 53

Contact Center Analytics Self service Wireless 53

Avaya

JANUARY 3, 2017

You’ve heard countless times about the importance of keeping up with this accelerating pace of change to consistently deliver amazing customer experiences. But what if I told you that your customer engagement strategy is missing the mark? This is the fundamental difference between multi-channel and multi-touch service.

Enterprise 52

Enterprise Big data Contact Center Customer Experience 52

SmartKarrot

OCTOBER 9, 2020

Ycharts is a fast-growing financial data platform. As a customer, you can gain insights from advanced analytics and stellar visualization. It is a one-stop solution for mutual funds, market data analysis, and ETF. Getvenga is a customer management application focusing on restaurants and fitness. Servicechannel.

SaaS 10

SaaS Real estate Construction Multichannel 10