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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

And while AI may not be able to handle all queries effectively, it can at least assure the customer that someone will be in touch as soon as possible, which can drastically improve customer satisfaction and make your customers feel more cared for. How Does Conversational AI Work?

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9 Strategies to Strengthen a Contact Center of the Future

Dialer 360

Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Leveraging Speech Analytics. Predictive speech analytics will improve enable the call center to analyze. Every customer’s speech a pattern and emotional state. Famous quoted “the medium is thesage.”.