ClearAction

JUNE 8, 2015

Creating World-Class Customer Experience Teams. In a recent #CXO tweet chat these same success factors were discussed as they apply to customer experience teams. In a recent #CXO tweet chat these same success factors were discussed as they apply to customer experience teams. Offer good service."

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Employee engagement 94

Answer Dash

SEPTEMBER 19, 2017

The ability for companies to collect, store, and manage vast amounts of digital information has paved the way for big data to shape corporate strategy for a variety of departments. Further, high-priority cases can be proactively addressed or escalated through the use of predictive analytics.

Customer Experience 59

Customer Experience Big data Chief Customer Officer Technology 59

Natalie Petouhof

JUNE 4, 2015

Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture. Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data Apps, Apps Center, Open Source Contribution and leverage. Key Principle#3: Cloud for Analytics.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

Vcaretec

JUNE 6, 2022

Connect: @grmeyer Steve Morrell Bio: ContactBabel Connect: @Contactcentre and customer experience analysts, specialising in the UK & US industries. Customer Service, Customer Experience, CRM Cloud. Blog @commbetterblog Customer Service, Customer Experience, Customer Satisfaction.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Michael Lowenstein, Ph.D.,

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Clarabridge

MARCH 7, 2017

Meanwhile Silicon Valley and its UK cousin, Silicon Roundabout, are constantly cooking up ways for software to move customer experience out of the Dark Ages. Donna Peeples, Chief Customer Officer for Pypestream, compares the current state of chatbots with the early stages of IVR systems. Innovation. Well done, us.

Chatbots 40

Chatbots Customer Service Interactive Voice Response Chief Customer Officer 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Customer centricity is not just about offering great customer service, it means offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process. It’s a strategy that’s based on putting your customer first, and at the core of your business.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56