The Northridge Group
MARCH 28, 2022
In our previous post , we discussed the importance of adopting a data-driven analytical approach to move the needle on patient/member experience, enabling higher CMS Stars Ratings and increased bonus payments for Medicare Advantage plan providers. A Success Story.
Robert Davis
OCTOBER 12, 2017
Artificial intelligence (AI), chatbots, omnichannel, cloud, big data and speech analytics (just to name a few) are disrupting 25 years of traditional thought about customer service. Understanding how to use the data to effectively improve the customer experience and KPI achievement still comes down to your people.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JULY 28, 2015
Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. The challenge for many providers is executing on this vision.
Natalie Petouhof
FEBRUARY 22, 2016
The combination of Contact Solutions advances the Verint Customer Engagement Optimization ™ portfolio with the addition of cloud-based solutions that enhance voice and mobile self-service through automation and analytics-driven personalization.
Dialer 360
SEPTEMBER 7, 2018
Huge Data Analytics. With today trend towards a big data analytics is also helping thing to automate. Utilize the complex data sets from different sources. They are leveraging these analytics. As well call center automation software help in improving the call center productivity.
JustCall
AUGUST 23, 2022
Businesses are rapidly adopting big data, and artificial intelligence, particularly in response to the pandemic’s pressures. Your employees can make and receive secure calls from anywhere using their own landlines or cell phones. Call flows can be set up based on your business needs.
Expert insights. Personalized for you.
120 
Let's personalize your content