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HGS Harvests Gold at CCW Awards Ceremony

HGS

In June 2017, HGS partnerships found golden success—receiving first-place recognition for Best Outsourcing Partnership and Best Use of Self-Service Technology at the 2017 Contact Center World Awards. “We At HGS, our core focus is to provide the best customer experience with design thinking methodology for our clients.

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The ChatGPT Revolution

The Northridge Group

But could it revolutionize the contact center industry? To get a handle on ChatGPT, its implications, benefits, challenges, and best practices for contact centers we had a virtual conversation recently with Nathan Hart, Senior Director of Technology, Solutioning & Data Analytics, The Northridge Group.