Analytics, At home agents and contact center solutions

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Analytics

At home agents

contact center solutions

The Work-from-Home Revolution & the Engagement Challenge

VocalCom

JUNE 22, 2020

The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.

Brand ambassadors

Brand ambassadors Contact Center contact center workforce contact center solutions

Back to School: Will Your Customer Experience Make the Grade?

Serenova

AUGUST 23, 2019

With cloud-based contact center solutions, businesses pay only for the licenses they need, when they need them. Cloud solutions also eliminate the need for major capital budget outlays for the most current technology. The new, more cost-effective answer to the need for additional staff is work-from-home agents.

Customer Experience

Customer Experience contact center solutions Contact Center At home agents

Customer Contact Central

The Work-from-Home Revolution & the Engagement Challenge

Back to School: Will Your Customer Experience Make the Grade?

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