Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 0

B2C SaaS Accountability B2B 0

aircall

MAY 28, 2021

Text messaging gives sales and support teams opportunities to upsell, cross-sell, and forward customer responses to other departments for continued follow-up. Choose tools that use an open API technology. These are the things they have in common: Sales and support teams may use text messaging for inbound or outbound communications.

Best practices 62

Best practices Sales Wireless Marketing 62

Enghouse Interactive

JULY 10, 2018

The goal is to not have members repeating themselves every time they interact with your company.Not only does the 360 degree view allow for easier service but it also allows you to anticipate members needs, and then upsell. For Partner Colorado, Enghouse’s use of open APIs allows integration with the in-house CRM.

Self service 40

Self service CRM Contact Center Analytics 40

CustomerSuccessBox

FEBRUARY 28, 2022

Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. Which is the key customer retention metrics to track?-

SaaS 52

SaaS Best practices Enterprise Customer retention 52

SmartKarrot

MAY 31, 2021

Evaluate and implement methods to generate revenue from Customer Success through upsells and renewals. Become an expert on the Daasity app and the integrations, while keeping up with industry trends in data analytics in the direct-to-consumer space. Support API customization projects, as well as embedded integrations projects.

Upselling 10

Upselling APIs Accountability Engineering 10

Amity

SEPTEMBER 25, 2017

In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. My team’s time is divided between analytics, customer conversations, firefighting, and setting up the customer base for future success. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 60

B2C SaaS Accountability B2B 60

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

Amity

JULY 28, 2014

Chances are that metrics around churn reduction, upsells and cross-sells are already being discussed somewhere in the company. Reporting and analytics to support metrics and KPIs and satisfy executive reporting requirements. You don’t have a process. Usability (how easy is it to use?). Number of users/access.

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

NobelBiz

MAY 25, 2023

Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

Comm100

OCTOBER 19, 2022

Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. They can also be used to start conversations with visitors, qualify leads, upsell, or even get a prospective client to subscribe to your email newsletter. 8 Chatbot Analytics. 10 Chatbot API.

Chatbots 86

Chatbots APIs Analytics Upselling 86

JustCall

JANUARY 23, 2024

The WhatsApp Shared Inbox is not a single entity but an expansion of WhatsApp Business API’s capabilities. Many software providers have used the API to make their own version of the Shared Inbox. Similarly, you can also add labels like “potential upsell.” Use the analytics feature to optimize processes.

APIs 52

APIs Upselling Accountability Analytics 52

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Real-time insights into customer preferences and trends makes it easier to identify opportunities for cross-selling, upselling, and personalized promotions. Streamlined customer journey mapping. High costs.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition.

Customer Experience 111

Customer Experience Analytics APIs Chatbots 111

JivoChat

JULY 29, 2021

To get the most out of your AI chatbot, make sure it can integrate with the platforms you use every day — your content management system, your e-commerce store, and, of course, Google Analytics. Analytics and reporting. With API for both the server side and client side, developers can create custom chatbots. Business analytics.

Chatbots 52

Chatbots Sales APIs Enterprise 52

JivoChat

JULY 4, 2021

There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items. Returnly has an analytics dashboard merchants can use to track customer behavior and what items are being returned more than others. There are perks for vendors, too.

Sales 52

Sales Upselling APIs Analytics 52

JivoChat

JULY 28, 2021

Do you need a basic chat app for a small team, or a feature-rich platform that provides detailed analytics? Upselling/cross-selling. Cross-selling and upselling. Webhooks API. Chat analytics. Webhooks API. $19/user/month, Agent ratings and analytics. JavaScript API. Multilingual chat.

Sales 52

Sales APIs Chatbots Enterprise 52

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Conversational AI enables the system to perform end-to-end actions through Application Programming Interfaces (API). These features facilitate more autonomous tasks.

Coaching 52

Coaching Sales Chatbots Analytics 52

JivoChat

JUNE 15, 2021

It provides parameters for metadata, alt text, blog optimization, and you can use this app’s analytics to improve conversion rate optimization and evaluate the strength of your calls to action. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells.

Upselling 52

Upselling Analytics Sales Marketing 52

Babelforce

NOVEMBER 30, 2022

Call Center Analytics. Call center analytics are data-driven metrics that illuminate call center performance and inform future planning and improvements. Application Programming Interface (API). An API is an application programming interface. Technology. Customer Journey Map (CJM). Business Intelligence (BI).

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

IdeasUnlimited

JULY 28, 2022

To overcome the challenges mentioned above, we need to focus on improving the complete customer journey which ranges from engagement, buying the product or service, using it, after-sales support and then making use of upselling or cross-selling to increase revenue.

Customer Service 59

Customer Service Virtual Agent Call Center Abandon rate 59

SmartKarrot

JUNE 23, 2020

So much so, that now behavioural data and behavioural analytics are considered the secret ingredients for product led growth. . But what are behavioural data and behavioural analytics? . Behavioural analytics: This is the tool SaaS companies swear by to gauge digital user actions within your product.

Analytics 10

Analytics SaaS Upselling Entertainment 10

Babelforce

AUGUST 13, 2020

Strong areas of focus include upselling, reduced acquisition costs and customer loyalty. Gather information by: Listening to calls Surveying customers Interviewing agents and team leaders Studying call disposition/reason codes Using voice analytics and/ NLU to understand friction points. What is CRM? 2 Invest in CRM Software.

CRM 52

CRM Contact Center Upselling Customer retention 52

aircall

APRIL 12, 2021

It’s also a great tool for cross-selling and upselling. A CRM phone integration, also known as CRM CTI (CTI = computer telephony integration), uses VoIP technology and open API technology to join forces between your telephone system and other business communications tools. . Data analytics & reporting dashboards.

CRM 71

CRM Customer Experience Call Logging voip 71

JivoChat

FEBRUARY 24, 2021

Add upsells and cross-sells at checkout. In Shopify, you can show upsells and cross-sells on a popup when a customer adds an item to their cart. We always recommend testing these apps to see if they are truely increasing sales and revenue… and don’t use their data, use your own Google Analytics.

Sales 59

Sales Advertising Marketing Personalization 59

Enghouse Interactive

SEPTEMBER 3, 2021

Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66