JustCall Vs. Orum: Which Auto Dialer Is Better for Your Business?

Need a solid sales dialer for cold calling and converting leads? Look no further.

Orum and JustCall provide similar features (auto dialer, lead prioritization, etc.) that can help you save time and get more sales by connecting your agents with already pre-connected callees. JustCall’s, auto dialer, the Sales Dialer, offers all the great features that Orum’s dialer does (and even more) but at better rates.

Orum’s auto dialer is also great for automatically calling leads but JustCall offers better AI-driven features such as predictive dialing and smart call distribution that can help you save your sales team or agents more time.

Predictive dialing allows agents to directly connect with available prospects while smart call distribution decreases agent idle time as it prioritizes connecting agents that are not currently on a call. JustCall also offers many other useful services such as real-time in-call suggestions and live transcriptions that can help you close more sales and help your agents deal with irate or doubtful prospects more easily.

Understanding your customers and prospects is as important as pitching services or products to them. JustCall helps you do exactly that with sentiment analysis, advanced analytics, call insights, etc.

There are also many other important differences between the two (i.e., integration capacity, mobile application, etc.) that might make an impact on your business (and your purchasing decision, with it).

We’ll compare JustCall’s and Orum’s auto dialers across essential business parameters to help you decide. Let’s dive in and learn why JustCall is probably (definitely) the better option for you.

In short: Orum is pricier, JustCall is easier to use

(TL;DR: JustCall has a better, more transparent pricing structure and a more efficient and intuitive dialing system. In short, JustCall = increased revenue)

That being said, you should sign up for our auto dialer straight away. But you are probably here because you have heard of Orum and might think, “Why not Orum?”

Whether you’re new to auto dialers or switching from Orum to JustCall, making an informed decision is key. Here’s a table with the essential differences:

Features	JustCall	Orum
Dialing Modes	Auto dialer, Predictive dialer,Dynamic dialer, Power dialer	AI-assisted power dialer, Auto dialer
Dynamic Scripts	Advanced scripts that automatically adjust based on the prospect’s responses during the call	Limited AI suggestions
Call Scoring and Coaching	Dedicated call scoring and coaching tools	No dedicated tools for analyzing agent’s performance or for call feedback
Affordability	More affordable	Expensive
Searchable Transcriptions	Available	Only available as an add-on
Insights	In-depth call & team performance analytics	Basic performance metrics
Dialer Flexibility	Flexible	Not that flexible
Ease-of-use	Easier to use	Steeper learning curve
Mobile application	Yes	No
Integrations	100+	Limited
Customer support	Ideal	Ideal
Free-trial	14-days	Limited free trial available for 500 calls

Here’s a rundown of the differences:

• JustCall offers mobile dialing:
  • JustCall offers a dialing application for Android and iOS mobile devices. Meanwhile, Orum does not have a dedicated mobile application.

• JustCall allows you to switch dialing modes easily, offers AI-driven dynamic dialing:
  • You can easily switch between different dialing modes (manual, auto, predictive, etc.) much more easily as required with JustCall, even after a dialing session has started for a campaign. It is harder to switch between dialing modes during an active dialing session in Orum.
  • JustCall’s auto dialer also offers an AI-powered dynamic dialer, which Orum does not.

• JustCall is easier to integrate:
  • JustCall boasts 100+ integrations for CRMs, webhooks, or APIs, offering seamless compatibility with various business tools. This makes your work easier and reduces glitches. Orum does not support as many integrations.
  • With JustCall you can connect to all the important tools that you use daily while Orum mainly focuses on CRM integrations and requires you to custom-build integration for other tools.

• Orum isn’t built for scaling businesses:
  • Orum is best united for larger companies with high budgets and a set number of customers. If you are a growing company, JustCall is your best option.
  • JustCall’s auto dialer saves your agents time and helps close deals faster. You can get 5x more sales with JustCall. It is the better alternative for small and medium-sized companies or inside sales teams to achieve high sales.

• Orum offers a very limited free trial:
  • JustCall offers a 14-day free trial directly, allowing users to experience the platform fully before committing.
  • Orum, on the other hand, offers a free trial limited to 500 calls and does not let users experience the tool and its features properly before purchasing. You can also only call in North America (US and Canada) in Orum’s free trial, while you get to try out international calling in JustCall’s free trial.

• JustCall offers more features at a far cheaper price:
  • JustCall offers a base plan for $19 per month (per user), covering a comprehensive set of features such as localization (local numbers in foreign countries).
  • Unlike JustCall, Orum does not offer international calling with their base plan (Launch Plan) and users report that Orum is very expensive, starting at $450 per user/month.
  • Orum has no transparent pricing structure or plan details, leaving much room for budget/pricing fluctuations.

Note: Orum requires potential customers to request a demo and speak with a sales representative to receive a custom quote based on their specific needs and features required.

Orum has been reported to be very expensive compared to JustCall by users.

Now, here is a review for JustCall:

You heard it directly from a user, JustCall’s dialer offers all the great features your sales dialing process needs but at a nominal price.

The entire point of auto dialers is to help businesses optimize sales processes, saving time and money. JustCall’s auto dialer helps you do just that.

So, why do you need JustCall’s auto dialer? One word: savings.

What is JustCall?

(TL;DR: JustCall = Easier and Faster Sales)

JustCall is a powerful AI-powered dialer for modern sales, allowing you to close 5x more deals.

JustCall is affordable and user-friendly and offers a 14-day free trial. It’s ideal for call centers and inside sales teams as it easily outshines competitors with advanced AI-driven sales features.

“The SMS automations, the dynamic dialer etc are all working together to create better customer experience.” -Julian Fayad, Founder and CEO at LoanOptions

When it comes to outbound calls, you get seamless call management with our predictive dialer that automates your customer interactions. You can save your agent’s time by focusing on lead prioritization and connecting only to answered calls.

You also get amazing benefits such as minimizing agent idle time with automated dialing and connecting to a larger group of leads within a shorter period.

What is Orum?

(TL;DR: Gets the job done)

Orum’s dialer simplifies and enhances your sales team’s calling strategy for optimal efficiency, like JustCall.

With a focus on elevating call connect rates, Orum’s auto dialer offers a straightforward approach to outbound calls and gets the job done.

Orum’s dialer is a good option for call centers and larger organizations, helping them increase their cold-calling performance and pick-up rates. It also helps you automate essential sales and marketing tasks (like JustCall) and allows you to eliminate manual tasks.

One of Orum’s key features is that their dialer lets you control the dialing speed by using the power and parallel dialers to call single or multiple numbers at once.

JustCall vs. Orum: Differences

Here is a list of the differences between the two auto dialers:

• Features: JustCall offers advanced capabilities suitable for both call centers and inside sales teams. Orum is more specialized, targeting larger enterprises with tailored features.
• Integrations: JustCall provides over 100 integrations, offering flexibility across various tools. Orum only offers a few native integrations and its API for developing custom integrations.
• User interface: JustCall emphasizes a user-friendly design, ensuring ease of navigation. Orum is much harder to use and the dialer system has a steeper learning curve.
• Mobile access: JustCall offers mobile apps for both Android and iOS. Orum does not have a mobile application and its focus is more centered on desktop use.

Let us look at these differences in more detail.

Auto dialer features Comparison

Feature	JustCall	Orum
Sales Dialer
Predictive dialer	✅	❌
Chrome extension	✅	❌
Caller ID reputation management	Limited(via integrations)	✅
Dial level scheduling	✅	✅

As for auto dialers, both JustCall’s and Orum’s dialers are great but there are some important differences.

• JustCall offers very advanced predictive and dynamic dialers and while Orum also has an AI-assisted dialer, it is not as effective.
• JustCall also offers a Chrome extension which makes it easy for agents to start dialing from their Chrome browsers.
• Orum offers some features such as dial level scheduling that JustCall does not. JustCall’s predictive dialing mode more than makes up for it by connecting agents efficiently to more available leads.

Sales-relevant platform features Comparison

Feature	JustCall	Orum
Messaging
SMS analytics	✅	❌
Whatsapp inbox	✅	❌
Group texting	✅	❌
AI and Conversation Intelligence
Live call transcription	✅	❌
Moment analysis	✅	❌
Sentiment analysis	✅	❌
Call scoring	✅	❌
Integrations
Total integrations	100+	6
Operating Systems
Android app	✅	❌
iOS app	✅	❌

When it comes to platform features relevant to sales, JustCall easily beats the competition.

• JustCall allows you to have an omnichannel presence with the help of using both traditional SMS and WhatsApp.
• Both Orum and JustCall offer searchable transcriptions but JustCall offers you live transcriptions that can go a long way in terms of call monitoring and keeping track of complex sales conversations. Live transcriptions let your agents understand what customers are saying better and this helps them handle calls more effectively, closing more sales and addressing the concerns of prospects better.
• JustCall offers useful AI-driven services such as sentiment analysis, AI call scoring, and advanced insights, all of which can help you close more sales by being better informed.
• JustCall has mobile applications for Android and iOS devices and this lets agents make or take calls even when they are far away from a desktop. Orum users are limited to using their desktops.

Core challenges solved

Overcoming communication hurdles is essential for businesses striving to connect with customers and close deals. Both JustCall and Orum aim to address these challenges, but JustCall simply performs better according to the personal experience of many users.

Challenge	Does JustCall solve this?	Does Orum solve this?
Outdated dialing methods and time wasted manually dialing	Yes	Yes
Call quality issues and call drops	Yes	Yes
Budget constraints and expensive calling plans	Yes	No
Tech stack compatibility and integrations	Yes	Limited
Dialer interface are slow and users are facing technical glitches	Yes	Limited
Lack of conversation intelligence and valuable AI-driven insights	Yes	No
Slow lead outreach and slow sales	Yes	Limited
Lack of omnichannel messaging with the help of platforms such as WhatsApp	Yes	No
Sales teams and agents can’t use their mobile phones for dialing or taking calls	Yes	No
Poor and unresponsive customer support and a lack of resources	Yes	Yes

JustCall solves some essential challenges in terms of affordability, accessibility, connectivity, etc., some of which Orum fails to solve. Affordability is one of the biggest challenges that Orum fails to solve as even Orum’s base plan is extremely expensive.

Connectivity is another challenge when it comes to Orum, making it harder for you to connect to and use your daily business tools. Users also have reported Orum as glitchy and buggy, especially when they are using its (very few) integrations.

JustCall saves the day here, offering 100+ integrations and also the ability to use WhatsApp for messaging other than SMS. Connectivity will never be an issue. You also get to use JustCall’s AI-driven insights to score your agents’ performance and improve their future calls.

Similarities between JustCall and Orum auto dialers

The table below lists the similarities between the two auto dialers:

Feature	JustCall	Orum
Calling
Cloud-hosted	✅	✅
Searchable Transcriptions	✅	✅
Caller ID	✅	✅
Custom voicemail	✅	✅
Intelligent call routing	✅	✅
Toll-free numbers	✅	✅
IVR	✅	✅
Voicemail drop	✅	✅
Call monitoring	✅	✅
Call scripting	✅	✅
Call tracking	✅	✅
Automated call distribution	✅	✅
Analytics
Call analytics	✅	✅
Team analytics	✅	✅
Reporting	✅	✅
Operating Systems
Mac OS	✅	✅
Windows	✅	✅

JustCall vs Orum: Integrations comparison

JustCall boasts 100+ integrations across CRMs, help desks, productivity tools, and more, providing a comprehensive solution for varied tech stacks.

Orum only offers a few native integrations and companies need to mostly rely on developing their own integrations with the help of the API that is offered by Orum. JustCall allows you to seamlessly connect to your business tools while Orum makes it difficult for you to navigate with its few integrations.

Here is an example of what users are saying about Orum’s integrations:

An example of what users are saying about JustCall’s integrations:

JustCall vs Orum: Pricing comparison

When it comes to pricing, JustCall is much more affordable.

Orum’s base plan (Launch) does not offer localization features or AI-driven features such as advanced lead management or conversational intelligence but still costs more than JustCall’s more premium plans that come with JustCall AI.

JustCall’s most basic plan does not come with JustCall AI but still offers localization features and unlimited inbound calling.

You get more value for your money with JustCall and many more calling benefits as compared to Orum. Let us look at the pricing structures for JustCall and Orum in more detail.

JustCall pricing (without AI)

Plan	Monthly	Annual
Essentials	$29 per user per month	$19 per user per month
Team	$39 per user per month	$29 per user per month
Pro	$69 per user per month	$49 per user per month
Business	On request	On request

JustCall pricing (with AI)

Plan	Monthly	Annual
Team Plus	$69 per user per month	$49 per user per month
Pro Plus	$109 per user per month	$89 per user per month
Business Plus	On request	On request

Orum pricing

Orum does not provide their prices on their website, and you have to book a call with their representatives to get a quote. However, users have reported Orum’s plans to start from $450 – $499 per user/month.

JustCall vs Orum: Ease of use

An auto dialer should always be easy to use as it is supposed to save you and your agents time.

Your sales team and agents can focus on closing leads, rather than wasting time figuring out how to use the dialer or setting it up.

It is easy for your agents and sales team to adopt JustCall into their sales processes and start dialing. JustCall also makes it very easy to seamlessly work with your daily business tools or CRM with native integrations, making it as simple as possible for you.

Review Platform	JustCall Usability Rating	Orum Usability Rating
G2	4.2	4.6
Capterra	4.1 (Based on 160 reviews)	5 (Based on 2 reviews)
GetApp	4.1	N/A

Note: It is to be noted that despite Orum having a rating of 5 on Capterra, the rating is from only 2 users. JustCall has been rated by 160 users on Capterra.

JustCall is easy to use and easy to set up. On the other hand, many Orum users report that Orum is very hard to use. For example, changing dialing modes or using integrations have been reported as being more complex than they need to be.

There is generally a steep learning curve associated with dialer systems that do not have an intuitive interface and you can completely avoid that with JustCall.

JustCall vs Orum: Customer support comparison

Both JustCall and Orum are known for their customer support, offering help center resources, live chat, and email support for users. However, JustCall comes out on top as it is known for being very responsive when it comes to supporting users.

Orum has a solid customer support team as well but JustCall goes the extra mile to help its users, whether it is during onboarding or after.

Serving quick resolutions is important as it might affect the business of users, costing them time and money. JustCall takes support tickets promptly and the support team tries to solve the problem as fast as possible.

Conclusion: JustCall vs Orum- Which auto dialer is best for your business?

The choice between JustCall and Orum is an easy one, especially if cost-effectiveness and integrations are your priority. JustCall is the more budget-friendly option and despite that, it is still more effective in closing deals and it is more feature-rich as an auto dialer.

JustCall provides a broader set of advanced capabilities suitable for various businesses. Orum’s specialization is tailored to larger enterprises with specific requirements.

Orum has only a few native integration options and fundamentally tells you to build your own APIs or figure out the integrations on your own. Meanwhile, JustCall’s 100+ extensive integration options are readily available and make it flexible for various tech stacks.

Also, JustCall’s Android and iOS apps provide flexibility, if mobile accessibility is on your checklist.

Now that we’ve compared the two auto dialers, let’s get to business! Being as unbiased as possible, we are still sure JustCall is the right choice for you.