DMG Consulting

MAY 26, 2020

2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). . WFO Trends in 2020.

Analytics 96

Analytics Contact Center APIs Consulting 96

Hodusoft

AUGUST 30, 2022

Businesses of every size, type, and industry can benefit from using cloud services for a variety of reasons such as: Data backup Software development and testing Email Disaster recovery Virtual desktops Big data analytics Customer-facing web applications, and more. billion by 2023. It’s that quick and easy to use.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Enghouse Interactive

JULY 10, 2018

Provide simple digital self-service touch points. With the rise of rise digital technologies members are looking to self-service first. A study conducted by Dimension Data found that 73% of customers prefer to use a company’s website, instead of using social media, SMS and live chat for support.

Self service 40

Self service CRM Contact Center Analytics 40

Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

Natalie Petouhof

FEBRUARY 24, 2016

Big Data & Analytics. particulates and provide insightful analytics on air quality. ANSR Consulting provides strategy and implementation services to help global companies establish Global In-House Centers (GICs) in India. Their areas of focus are: . Machine Intelligence. Infrastructure & Cloud.

Government 40

Government Consulting Consulting Analytics 40

AWS Machine Learning

JANUARY 26, 2024

Define strict data ingress and egress rules to help protect against manipulation and exfiltration using VPCs with AWS Network Firewall policies. He is passionate about building secure and scalable AI/ML and big data solutions to help enterprise customers with their cloud adoption and optimization journey to improve their business outcomes.

Best practices 124

Best practices Government Engineering Accountability 124

Dialer 360

DECEMBER 14, 2018

Business is getting deeper into predictive analytics by using AI applications. These offer applications with open APIs provide a new level of customization and integration. Better Call Center Analytics. even small business is taking advantage of sophisticated analytics to turn data. Personalization.

Call Center 21

Call Center Analytics Customer centricity APIs 21