Use AI to enhance the customer experience journey.

Call Experts

Customer success analytics tools are essential for growing businesses. Develop sophisticated performance analytics that evaluates contact center metrics. Real-time speech analytics to understand the verbal content of your customers. Do you have the answers?

Understand top tier contact center operations and benefits.

Call Experts

Improve digital and self-service support functions. Here are some high-level tips to consider when analyzing if contact center services are the right fit for your business: Does your contact center offer a connected technology solution? . Do you have the answers?

New Data Shows What Customers Hate When Calling Businesses

CSM Magazine

Clutch have surveyed 501 people who called a business more than three times in the past six months to learn what they expect from telephone customer service. Businesses should think both analytically and creatively about how they can reduce phone hold times. Customer Service News

The Secret to Long-Term Growth for Your Business

Call Experts

Use and compare real-time data sources like web analytics, sales tracking, call metrics, promotional response, and customer service surveys to dive deeper. Develop content to explain your services and answer frequently asked questions. Do you have the answers?

Service Spotlight Series: Why Hiring TeleDirect’s Call Center Should Be the Next Move for Your Retail Store

TeleDirect

TeleDirect’s business process outsourcing (BPO) services, specifically tailored to meet your current call center capacity, even while anticipating future growth! Here are just some of our call center and marketing services that elevate your brand on a daily basis: Superior inbound call center capacity. Whether you have a new product release or are handling a recall, TeleDirect has the inbound services to keep your retail business ahead of the curve.

20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

Callminer

Companies that use speech analytics software have an easier time monitoring these interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics.

How to use click-to-dial and 7 other tricks to be better at sales

aircall

Often, sales calls reach an answering service rather than the intended party; and salespeople often leave identical voicemails introducing themselves and requesting to be called back. Sales is an incontrovertibly competitive field.

Sales 91

How to use click-to-dial and 7 other tricks to be better at sales

aircall

Often, sales calls reach an answering service rather than the intended party; and salespeople often leave identical voicemails introducing themselves and requesting to be called back. Sales is an incontrovertibly competitive field.

Sales 62

How to use click-to-dial and 7 other tricks to be better at sales

aircall

Often, sales calls reach an answering service rather than the intended party; and salespeople often leave identical voicemails introducing themselves and requesting to be called back. Sales is an incontrovertibly competitive field.

Sales 62

Missed Calls: The Real Impact on Your Business

aircall

You probably have all kinds of KPIs and protocols to ensure that customer emails are answered promptly and that your invoices arrive on time, but in a digital age it’s all too easy to forget about one of the oldest and most important methods of customer communication: the telephone. Failing to answer your phone frustrates them, leaves their issues on the table, and convinces them that you just don’t have a solution for them. If it’s possible, the easiest answer is more staff.