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5 Creative Ways to Use AI for Sentiment Analysis

Lumoa

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement.

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What is Voice of the Customer? [+ how to get data analysis]?

Lumoa

A customer mentions during a service call that they’ve had trouble finding the new permissions settings in their account dashboard. While canceling their account, a customer indicates that “customer service” was the main reason they are leaving. Customize your brand to better align with your customers’ needs.

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Use Metrics and Analysis to Drive Innovation

Brad Cleveland Blog

Metrics are not just there to report past activity. You will get a sense of how many opportunities you have for deepening relationships with … Continue reading → The post Use Metrics and Analysis to Drive Innovation appeared first on Brad Cleveland.

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How Omnichannel Sentiment Analysis Improves Customer Experience

Calltools

All business people know that your company must focus on customer service to thrive. Consumers expect you to offer excellent products and services delivered with ease. Improving your customer experience ultimately helps build brand loyalty and influences new customers to continue patronizing your company.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Lumoa

This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

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How Do You Improve Call Center Metrics?

SharpenCX

It seems customer service is now the yardstick by which consumers measure brands. In addition to making purchase decisions based on price, quality, and brand experience, consumers also seek out companies with fast, convenient, and helpful customer support. What Call Center Metrics Should You Measure? What needs to change?