Analysis Analytics Gamification Quality management 
DMG Consulting
MAY 8, 2017
DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2017 Contact Center Gamification Product and Market Report.
NobelBiz
FEBRUARY 27, 2024
Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. This increases the likelihood of first-call resolution.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
DMG Consulting
OCTOBER 18, 2017
DMG Consulting Releases 2017 – 2018 Speech Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 12th annual Speech Analytics Product and Market Report. 10/18/2017.
DMG Consulting
AUGUST 21, 2017
DMG Consulting Releases 2017 – 2018 Robotic Process Automation and Desktop Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. When: Today, 22 August 2017. About DMG Consulting LLC.
Playvox
MARCH 12, 2023
From helping predict customer behaviors and needs to sentiment analysis , AI has the potential to revolutionize the way support centers operate. By using AI-enabled text analytics, contact centers can quickly identify and resolve customer issues, leading to increased efficiency and improved customer satisfaction.
Enghouse Interactive
FEBRUARY 9, 2021
With objective data analysis, better decisions can be made on how to best allocate resources, optimize services, or improve ineffective support process. Agent Analytics (28.4% Real-time agent analytics improve the ability to track agent response times and KPI’s. Predictive Analysis (43.9 Sentiment Analysis (38.7%
DMG Consulting
MARCH 16, 2018
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2018 – 2019 Workforce Management Product and Market Report. This Report provides an analysis of WFM market activity as well as 5-year market projections.
Expert insights. Personalized for you.
48 
Let's personalize your content