Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Much like the old days in the airlines sorts of measurement, where they would measure the things they tended to before you got off the plane, and it didn’t include anything on baggage. The study I’ve always wanted to do alongside the Customer Rage study is the employee front-line service version of Rage Study.
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