Bad Chatbots in the News: How to Choose an AI That Won’t Fail Your Customers
SmartAction
FEBRUARY 22, 2024
Recent headlines, like the issues faced by Air Canada with its website chatbots, spotlight a critical junction in this journey: the choice of a self-service provider. Airline staff informed him that the discount would not be applied, a discrepancy that led to significant distress and eventually, a legal battle.
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