Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report
Comm100
DECEMBER 1, 2017
Customer Journey Mapping Is Gaining Importance. One third of companies, or 33%, have prioritized improving customer journey mapping in 2018. Customer journey mapping is another call center priority that ultimately serves the number one goal of creating a frictionless experience.
41 
Let's personalize your content