Agent Empowerment Call Center Cloud contact Customer Experience 
NobelBiz
MARCH 5, 2024
Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? The right call center reporting system isn’t just a nice-to-have; it’s an absolute necessity.
JustCall
MARCH 9, 2023
This is how important customer experience is, especially in the context of contact centers. While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well.
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NICE inContact
FEBRUARY 23, 2016
We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.
Talkdesk
NOVEMBER 29, 2017
As 2017 comes to a close, call centers are busier than ever fielding calls from customers and planning for the new year. Despite significant advancements in technology, the phone support experience has remained unchanged for 30 years. Kalpana Chandrasekhar, VP of Customer Experience at HotelTonight.
VocalCom
MARCH 12, 2018
To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices. Listen to their experiences.
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