4 Ways Customer Self Service Prepares Your Business for the New Normal
bold360 Blog
AUGUST 31, 2020
Customers increasingly prefer using self-service tools: CEB (now Gartner) reports that 81% of consumers try to self-serve before calling a contact center. CSS Tools Go Beyond the Chatbot. Similar to conversational chatbots, dynamic search bars leverage NLP technology to understand the customer’s unstructured search terms.
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