Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development
TechSee
MARCH 7, 2019
By buddying up with a human agent to make his job easier and more satisfying, the VEA will drive agent loyalty, streamline onboarding, improve daily productivity and help the agent provide better overall customer experience. Current approaches to agent empowerment. Team-based models.
104 
Let's personalize your content