JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Empower agents with autonomy 4. Provide ongoing training and feedback 7.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

CCNG

MARCH 8, 2023

As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how?

Morale 195

Morale Contact Center CCNG Agent burnout 195

Noble Systems

SEPTEMBER 3, 2019

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. It also lets agents know that the company they work for cares about their well-being and not just their ability to meet targets. Agents will be happier, which translates to happier customers.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Fonolo

FEBRUARY 14, 2019

We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. Irritability and anger are considered one of the calling-cards of burnout.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

JustCall

OCTOBER 16, 2023

Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. Missed Calls and Opportunities Every call a business receives holds potential, whether it’s for sales, feedback, or problem resolution. of inbound calls.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

JustCall

OCTOBER 16, 2023

Such circumstances fray the efficiency and morale of your customer service teams and steer them towards burnout, sending customer satisfaction spiraling down. Missed Calls and Opportunities Every call a business receives holds potential, whether it’s for sales, feedback, or problem resolution. of inbound calls.

Interactive Voice Response 52

Interactive Voice Response Management Wait times Agent burnout 52

Global Response

AUGUST 7, 2023

For example, let’s say teamwork is one of your core values. Call center culture is a great example of “monkey see, monkey do.” When you’re hiring employees and call center agents, don’t make the mistake of looking only at qualifications. Follow the leader.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62