SharpenCX

APRIL 1, 2020

And we’re here to help you do the same with quarterly customer service goals. Let’s map out quarterly customer service goals to set your team up for success. We’re walking through five steps to setting customer service goals that your team can accomplish in 90 days.

Contact Center 67

Contact Center Customer Service Agent burnout Benchmark 67

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. That’s the power of multi-tenant contact center software for BPOs!

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

SharpenCX

MAY 6, 2020

Good customer service drives higher revenue, happier customers, and lowers churn. Your contact center is a business powerhouse. Still, contact center leaders struggle to prove the value of their business unit to execs. Good customer service doesn’t just save revenue, it generates it.

Contact Center 76

Contact Center Call Center Coaching Agent burnout 76

JustCall

MARCH 7, 2023

Contact centers enable your business to be agile and leverage all possible digital touchpoints to reach the target audience. Furthermore, the real-time communications facilitated by contact centers enable higher levels of customer service.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Talkdesk

JULY 16, 2019

Performance Management and Customer Experience Call center agents, like retail workers, are on the frontline of customer interactions, and often face frustrated or angry consumers who are upset about a situation and place the blame firmly on the person in front of them. The post What is Call Center Performance Management?

Call Center 43

Call Center Management Average Handle Time Schedule adherence 43

NobelBiz

MARCH 6, 2023

Predictive dialers occupy a cornerstone place in every outbound calling strategy as they shorten the time between answered calls, enabling your team to connect with your customers and reach new leads faster. Also, make sure that you are using a high-quality call list with accurate and up-to-date contact information.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

SharpenCX

FEBRUARY 11, 2020

You dig through the discarded debris of packaging, find the number for customer service and give them a call. You press 4 to speak to customer service and then…you wait. And apart from the cost to your operations, this paid downtime is detrimental to contact center quality and productivity. Unthink it!

Call Center 67

Call Center Coaching Contact Center Agent burnout 67