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Obvious Contact Center Agent Burnout Problem Revealed

CX Global Media

If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported. Agents feel more valued. Upgrade your Agents.

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How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Playvox

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

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Contact Center Agent Burnout – Part 2, Causes and Remedies

Noble Systems

So, let’s dive into the top five causes of agent burnout and look into what you can do to combat them. Overworking agents. In addition to displays that everyone can see, contact center solutions can provide personalized dashboards on each agent’s desktop. Contact center technology can alleviate agent burnout.

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The Rising Risk of Call Center Agent Burnout in the Age of COVID-19

Skybridge

But I can tell you that one of the biggest lessons we have learned is that autonomy and freedom lead to employee engagement. Can you allow agents to choose their own shifts? Keep Building Skills with Training, Practice, and Coaching. But it’s not impossible.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

Related Article: 7 Ways to Drive Cultural Change that Boosts Agent Morale Training Managers To Support Agents Without well-trained, empathetic managers in place, your agent experience is bound to suffer, eventually leading to costly turnover. Gallup reports that low-effort managers engaging in “quiet firing” is a big issue.

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The Role Of Employee Self-Service In Workforce Management

Playvox

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Experienced employees will mentor new hires and raise the collective competence of the staff, creating a positive work atmosphere and making life better for everyone. All that time adds up quickly.