3 Ways Chatbots Can Quickly Improve Customer Support Metrics
Solvvy
JUNE 30, 2021
These include churn and retention rates, customer satisfaction surveys (CSAT), your Net Promoter Score (NPS), and Customer Effort Score (CES). . If after analyzing this data, your customer support metrics are languishing and you see room for improvement, the boost you need could be Solvvy ‘s next-generation chatbot platform.
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