3 Ways Chatbots Can Quickly Improve Customer Support Metrics
Solvvy
JUNE 30, 2021
So how can you get a sense of the customer experience you’re delivering? It starts by analyzing your metrics – especially those tied to your customer support efforts. . These include churn and retention rates, customer satisfaction surveys (CSAT), your Net Promoter Score (NPS), and Customer Effort Score (CES). .
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