Remove Agent burnout Remove call center workforce Remove Coaching Remove Employee engagement
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The Morale Doctor is In

Monet Software

If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it. Once an employee reaches burnout stage, you’re in crisis mode. And be careful not to deny the agent’s perspective, such as by telling them “it’s not so bad.”

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