Remove Agent burnout Remove Brand ambassadors Remove Customer Support Remove Personalization
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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

But instead of opponents, companies must increasingly consider the customer as the pivotal point for the success or failure of their business in 2018 and beyond. In fact, brands should be focusing less on their logos and products as the crux of their identities; the customer should be the number one brand ambassador instead.