Unveiling the Next Era of Customer Experience: JustCall Takes the Stage at CCW in Las Vegas

JustCall is heading to the Customer Contact Week held in Las Vegas this June, and we want you to join us for the launch of our AI-powered platform.Plus, hear from our founder during an insightful fireside chat. 

The customer experience industry is undergoing a paradigm shift, driven by technological advancements and evolving customer expectations. As the upcoming Customer Contact Week (CCW) in Las Vegas approaches, JustCall is poised to unveil a powerful new solution that will transform the way businesses handle customer experience.

CCW is one of the premier events that brings together contact center industry professionals, vendors, and customers, creating a forum where they can collaborate, share their expertise, and gain valuable insights into the industry. The focus this year will largely be around the themes of digital transformation and innovation, the growing role of Generative AI and emerging tech, and top industry insights as well as  best practices.

JustCall’s participation at CCW 2023 promises to be a game-changer for businesses seeking to thrive in the rapidly changing customer service landscape. Read on to learn more about what you can look forward to. 

Visit us at Booth #505 at CCW Las Vegas

Your customer experience is under scrutiny in the contact center and customer expectations are at an all-time high. That’s why creating seamless customer journeys are essential for gaining a competitive edge. 

JustCall is at the forefront of contact center innovation. If you’re seeking to optimize operations and enhance customer interactions, you won’t want to miss the opportunity to explore our transformative contact center solutions at CCW Vegas. Meet our team of experts at booth no. 505 at Caesar’s forum at the Customer Contact Week in Las Vegas to learn more about our offerings.

Learn the Secret to Ending Contact Center Chaos 

If you’re looking to get a step ahead of the competition, it is important to follow a data-centric approach for your customer experience. However, the data accessible to businesses is usually without context, rendering it meaningless and difficult to interpret. 

Want to get more context into your contact center interactions? Can’t separate the extra noise from the voice of the customer in your contact center? 

It’s time to put an end to all the chaos and help you get objective insights into your customer interactions. JustCall has built a powerful new AI-powered conversational intelligence platform that will change the way you map customer journeys and set your customer-facing agents up for success. 

Be the first to bring order into your contact center. The teams behind JustCall, Call Page, Helpwise, and SaaS Labs will be unveiling the new product at CCW Vegas. Don’t forget to catch this exclusive launch of the game-changing solution.

See the Complete Suite of Products for Customer-facing Teams Under One Roof

Get a chance to see all the products from the SaaS Labs ecosystem in action at CCW Las Vegas. Meet the teams behind JustCall, JustCall iQ, Call Page, and Helpwise for a deep-dive into powerful solutions that can empower your agents to achieve faster turnaround times and improved CSAT. Book a meeting with one of our experts to take the first steps towards faster resolution times and agent enablement. 

Get the complete details about our presence at CCW Vegas.

The Agenda 

Tuesday, June 20, 2023

CCW Excellence Awards: JustCall iQ Nominated as a Disruptive Technology Award Finalist

JustCall iQ has been named as one of the finalists for the CCW Disruptive Technologies of the year. Join us at the Awards Gala on Tuesday, June 20, at Caesars Forum in Las Vegas for a cocktail hour, 3-course dinner, and live entertainment. 

Wednesday, June 21, 2023

Fireside Chat on Exploring the Future of AI in Customer Experience with Gaurav Sharma, CEO and Brooke Lynch, CCW Digital Analyst

Join Gaurav Sharma, JustCall iQ CEO and CCW Digital Analyst and Staff Writer Brooke Lynch as they explore the future of AI in customer experience. This insightful session will shed light on the distinctions between conversational AI and AI-powered conversational intelligence, as well as uncover the transformative impact these technologies will play in empowering the sales, support, and customer service teams of tomorrow.

During this session, you will learn how AI-powered coaching, guidance, and sentiment analysis along with integration and analytics, can help engineer better conversations. Whether you’re a contact center leader, sales rep or manager, this is an opportunity to learn from two leading industry experts on the evolving role of tech and how to effectively infuse the voice of the customer into your entire organization.

About JustCall and JustCall iQ

JustCall is a customer-facing communication stack purpose-built to make it easier for sales and support teams to work smarter by boosting their productivity and performance, optimize their workflows, and reduce costs. With 100+ phone system integrations, JustCall ends agent burnout and initiates smarter workflows.  

JustCall iQ is an AI-powered conversational intelligence platform designed to remove chaos from the  contact center with real-time, AI-powered insights for better agent productivity and superior customer experience. 

JustCall and JustCall iQ are a part of the SaaS Labs ecosystem that powers the sales and support agents of 6000+ growing businesses with its software ecosystem focused on automation, productivity, and collaboration. Founded in 2016 by Gaurav Sharma—whose previous venture HelloSociety was acquired by The New York Times—SaaS Labs is headquartered in the United States and India.