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Guest Blog: How to Create Customer Loyalty in the Healthcare Space

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers. Shep Hyken.

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How To Advertise Different Medical Services to Customers?

CSM Magazine

If you are looking for a way to reach a wider group of people, adapting to technology is essential when advertising medical services. As well as other options that may be of help in advertising your medical services. As well as other options that may be of help in advertising your medical services.

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4 Benefits of Working with a Call Center for Healthcare and Finance Businesses

TeleDirect

At TeleDirect, we know the importance of answering every call that comes into your healthcare or finance services office. As Jason Hawkins, a partner at Advertising for Surgeons who has over 12 years of experience in the healthcare industry, points out, there’s a “huge cost-savings element to outsourcing” your call center needs.

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A Reason to Smile During the COVID-19 Pandemic

ShepHyken

If you’re a giver, you may be exhibiting more generosity than usual by supporting—financially or any other way—healthcare workers, struggling local restaurants, or charity in general. Celebrities are doing free concerts and appearances to raise money for our healthcare heroes, people in need and more.

Morale 292
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Amazing Business Radio: Diane Hopkins

ShepHyken

” “Why spend money on advertising and representing what the company stands for if it is not the experience that the customer gets when they interact with you?” Hopkins is a Certified Experience Economy Expert, healthcare strategy consultant, and author of Unleashing the Chief Moment Officers and It’s Hard to be Easy.

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Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience

ShepHyken

It’s estimated that by 2022, the banking and healthcare sector will make savings of up to $8 billion with chatbot usage. AI chatbots have been used in online retail websites as well as in healthcare, financial institutions and even in the government. Here’s one fact that you need to remember: . People love personalization.

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The Cost of a Missed Call

TeleDirect

Word of mouth is a powerful form of advertisement—and that works both ways. Healthcare. In healthcare, time is of the essence. This is why it’s essential for healthcare organizations of all types to invest in high-quality medical customer support services. Missed calls can lead to stress and complications.

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